Senior Engineering Manager, Client Integrations

OpenLoop; United States; On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, Dental & Vision

FSA/HSA

Flexible PTO

401(k) + Match

Life & Pet Insurance

Job summary

OpenLoop is seeking a Senior Engineering Manager for Forward Deployed Engineering. You will embed with client teams, review integrations, and drive clean handoffs to production while building scalable, reusable assets.

You’ll lead a growing FDE group, stay hands-on technically, coach engineers, and align with platform, implementation, customer success and sales to maximize client outcomes and adoption. You’ll own capacity planning, mentoring, and governance to ensure high-quality deployments and

Qualifications

• Eight plus years in software engineering with leadership experience.
• Led teams delivering in customer environments and deployments that improved outcomes.
• Ran migration or re-platforming programs with customer constraints.
• Remains technically hands-on in integrations (APIs, auth, webhooks, idempotency).
• Built with AI agents and considers human-in-the-loop design and evaluation.
• Security-first mindset with sensitive data and compliance considerations.
• Communicates effectively when saying no or setting realistic timelines.
• Impact beyond own team through tooling or platform changes.

Responsibilities

• Own client outcomes across the portfolio with named owners and go-live dates.
• Allocate capacity and assign new clients with clear displacement statements.
• Lead pods through architects with clear ownership and escalation practices.
• Migrate existing clients onto the Partner API in cohorts with stakeholders.
• Own the seam with platform teams and define ownership for gaps.
• Give each go-live a documented exit to avoid ongoing hypercare support.
• Hire and develop FDEs and Deployment Strategists across levels.
• Own the agent roster and ensure adoption and proper coordination.
• Protect the discipline by proposing changes rather than ad-hoc merges.
• Partner with go-to-market to set realistic timelines and priorities.
• Write the playbook so future deployments require less direct input.

Skills

Software engineering

People management

Customer deployments

Migration programs

APIs & integrations

AI agents

Security & compliance

Education

BS in CS or Engineering

Tools

SDKs

CLIs

APIs conventions

Job description

OpenLoop is seeking a Senior Engineering Manager for Forward Deployed Engineering. You will embed with client teams, review integrations, and drive clean handoffs to production while building scalable, reusable assets.

You’ll lead a growing FDE group, stay hands-on technically, coach engineers, and align with platform, implementation, customer success and sales to maximize client outcomes and adoption. You’ll own capacity planning, mentoring, and governance to ensure high-quality deployments and