Senior Engineering Manager, AI-Driven CX Platform

Neura Market

Mountain View (CA)

Hybrid

USD 222,000 - 313,000

Full time

14 days+

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Job summary

Databricks is seeking a Senior Engineering Manager for Customer Experience Intelligence to architect and lead a next-generation AI-native workflow platform. You will supervise backend development, ensure reliability, and collaborate with CXI, Product, Platform Engineering, and business stakeholders.

The role demands strong leadership, product thinking, and cross-functional influence. The position emphasizes scale, safety, and maintainability, with opportunities for impact across IT, Security,

Qualifications

BS or higher degree in Computer Science or a related field.
10+ years building and operating AI-native workflow products or platforms.
5+ years leading and growing software engineering teams.
Ability to translate ambiguous operational problems into intuitive workflows and measurable business outcomes.
Strong product judgment and the ability to influence across multiple engineering and product organizations.
Excellent written and verbal communication abilities.

Responsibilities

Architect the Agentic Ecosystem and backend infrastructure.
Scale the platform across multiple domains and enable expansion.
Drive reliable backend development with high quality, safety, and throughput.

Skills

Leadership

Software engineering

AI-native platforms

Product thinking

Cross-functional collaboration

Problem solving

Education

BS in Computer Science or related field

Job description

The role demands strong leadership, product thinking, and cross-functional influence. The position emphasizes scale, safety, and maintainability, with opportunities for impact across IT, Security,

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