Senior Engineer, Gemini Enterprise CX Solutions

Accenture; Milwaukee (WI); On-site; USD 110,000 - 210,000; Full time

Job summary

Accenture seeks a hands-on Senior Engineer to advance Gemini Enterprise for Customer Experience (GECX) on Google Cloud. You will guide delivery teams, work directly with clients, and support senior architects in end-to-end project execution.

You will design AI agents, CCaaS solutions, and integration within multi‑vendor environments while aligning with client goals and architectural standards.

Qualifications

• Minimum of 3 years of experience in technology transformation, with a focus on Conversational AI, CCaaS or cloud-based contact center solutions.
• Minimum of 5 years of experience with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google, Genesys, Avaya, NICE etc.
• Minimum of 5 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Responsibilities

• Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions.
• Architects and provides technical recommendations and analysis between GECX product offerings and client’s environments.
• Designs and engineers enterprise-ready AI agents encompassing retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability
• Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client’s end-to-end architecture, requirements and technological constraints.
• Works with software and technology partners to design & deliver Service-focused solutions.
• Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning.
• Manages day-to-day on-shore and off-shore project teams during the project lifecycle.
• Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories.

Skills

Conversational AI

CCaaS

Cloud platforms

Client facing

Education

Bachelor's degree or equivalent

12+ years work experience

Tools

AWS

Google Cloud

Genesys

Avaya

NICE

Job description

Accenture seeks a hands-on Senior Engineer to advance Gemini Enterprise for Customer Experience (GECX) on Google Cloud. You will guide delivery teams, work directly with clients, and support senior architects in end-to-end project execution.

You will design AI agents, CCaaS solutions, and integration within multi‑vendor environments while aligning with client goals and architectural standards.