Senior Engagement Manager (SaaS Implementation)

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Stock options

Full benefits

Unlimited PTO

Silicon Valley team

Startup growth

Cutting-edge tech

Collaborative culture

Open culture

Job summary

Ladders is seeking a Senior Engagement Manager to own the end-to-end delivery of SaaS solution launches, coordinating onboarding and post-launch success in a remote US-based position.

The role requires strong project discipline and a customer-facing presence to move complex onboarding efforts toward successful adoption, with competitive compensation and a dynamic startup environment.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• Master's degree in Business Management preferred.
• 3+ years in client services or account management.
• 2+ years in SaaS platform onboarding.
• 5+ years in a customer-facing role.
• Expertise in SaaS platform configuration and customization.
• Familiarity with CRM systems; Experience with data analytics and reporting tools.

Responsibilities

• Own and drive the full project lifecycle for SaaS solutions from kickoff to post-launch review.
• Develop detailed project plans and timelines, and track progress against milestones.
• Lead project meetings and ensure accountability for deliverables.
• Act as the primary point of contact for dealer partners during onboarding.
• Establish clear communication channels and provide regular updates.
• Monitor dealer engagement levels and intervene to maintain project momentum.
• Maintain thorough project documentation for transparency and auditability.

Skills

Client services

Account management

SaaS onboarding

Customer-facing

CRM systems

Data analytics

Reporting tools

Education

Bachelor's degree in Business Administration/Management

Master's degree in Business Management preferred

Tools

CRM software

Analytics tools

Job description

For our client, we are seeking a Senior Engagement Manager (SaaS Implementation) to join the team of a leader in the Enterprise Technology space. This role will own the end-to-end delivery of SaaS solution launches, with a strong focus on onboarding, implementation coordination, and post-launch success. You will serve as a key point of contact for dealer partners, aligning timelines, communications, and follow-through across internal teams and external stakeholders. The ideal candidate will bring strong project discipline, customer-facing presence, and the ability to keep complex implementation efforts moving toward successful adoption. Location: Remote - US based candidates only, no visa sponsorship available. Compensation: $110,000 - $130,000 annually.

Responsibilities

• Own and drive the full project lifecycle for SaaS solution launches from kickoff to post-launch review
• Develop detailed project plans and timelines, and track progress against milestones
• Lead project meetings and ensure accountability for deliverables
• Act as the primary point of contact for dealer partners during onboarding
• Establish clear communication channels and provide regular updates
• Monitor dealer engagement levels and intervene to maintain project momentum
• Maintain thorough project documentation for transparency and auditability

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field
• Master's degree in Business Management preferred
• 3+ years in client services or account management
• 2+ years in SaaS platform onboarding
• 5+ years in a customer-facing role
• Expertise in SaaS platform configuration and customization
• Familiarity with customer relationship management (CRM) systems
• Experience with data analytics and reporting tools

Benefits

• Competitive compensation and generous stock options
• 100% employer-paid medical, dental, and vision coverage
• Unlimited PTO, parental leave, and free snacks and beverages
• Opportunity to work with leading minds from top Silicon Valley companies
• Opportunity to grow in a hyper-growth startup environment
• Engage with cutting-edge home-grown technologies
• Dynamic work environment fostering community and collaboration
• Open and transparent culture encouraging innovation and performance

Our client is an equal opportunity employer. We encourage you to apply even if you don't meet every qualification- your background could be exactly what this team needs.