Senior Engagement Manager — Remote, IT & Cloud Delivery

Tata Consultancy Services Limited; San Diego (CA); Remote; USD 120,000 - 180,000; Full time

Job summary

Tata Consultancy Services Limited is seeking an Engagement Manager to nurture client relationships, oversee project delivery, and ensure satisfaction by aligning client needs with company capabilities. This role serves as the primary contact, manages scope and finances, resolves issues, and coordinates cross-functional teams for long-term partnerships.

The position balances client-facing and internal engagement, requiring exceptional English communication.

Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field.
• ITIL Foundation / Intermediate.
• Project Management Professional (PMP).

Responsibilities

• Serve as primary point of contact, build trust, and understand client goals.
• Orchestrate project plans, manage timelines, resources, and deliverables.
• Oversee project finances and ensure terms are met.
• Address client issues, complaints, and conflicts promptly.
• Liaise with sales, marketing, and technical teams to deliver solutions.
• Drive the RFI/RFPs, proactive proposal and new business opportunities requests.
• Create initiatives to boost morale, satisfaction, and productivity.
• Foster a positive, inclusive environment with recognition and work-life balance.
• Collaborate with HR and leadership to align engagement efforts with company goals.

Skills

Client relationship management

Project management

Stakeholder communication

Team coordination

Education

Bachelor's degree in computer science, Information Technology, or a related field

ITIL Foundation / Intermediate

Project Management Professional (PMP)

Tools

MS Azure

GCP

Job description

Tata Consultancy Services Limited is seeking an Engagement Manager to nurture client relationships, oversee project delivery, and ensure satisfaction by aligning client needs with company capabilities. This role serves as the primary contact, manages scope and finances, resolves issues, and coordinates cross-functional teams for long-term partnerships.

The position balances client-facing and internal engagement, requiring exceptional English communication.