Senior Engagement Manager – Digital Transformation Leader

Sedona Digital; United States; Hybrid; USD 140.000 - 190.000; Vollzeit

Benefits dieser Stelle

Private medical insurance

Training on market trends and client需要

Zusammenfassung

Sedona Digital is seeking a Senior Engagement Manager to own and grow strategic client relationships from a service and commercial perspective. This hands-on role focuses on delivering value across multiple engagement models while ensuring service excellence, governance, and contract alignment.

You will lead client engagements with deep delivery experience, guiding teams, managing SOWs and renewals, and driving customer satisfaction within a matrix organization.

Qualifikationen

• 7+ years’ experience in client-facing delivery, engagement, or service management roles within digital, software, or cloud services.
• Proven experience owning senior client relationships across Professional Services.
• Strong commercial acumen, with hands-on experience managing SOWs, renewals, budgets, and margins.
• Solid understanding of modern software delivery, cloud platforms, and testing practices.
• Excellent communication, negotiation, and stakeholder management skills.
• Experience running service governance, reporting, project boards and QBRs.
• Experience working with customers in Banking, Financial Services, and Insurance.
• Ability to balance client advocacy with commercial and operational discipline.

Aufgaben

• Own the overall client relationship from a service and delivery perspective, acting as the primary senior point of contact and escalation.
• Build and maintain strong, trusted relationships with senior client stakeholders through regular engagement, including at least monthly on-site visits.
• Provide overall service leadership across software engineering, testing, cloud, and support engagements, ensuring consistent service quality across all delivery models.
• Establish, run, and continuously improve service governance, including service reviews, QBRs, steering forums, and operational checkpoints.
• Produce and present regular service reporting covering delivery performance, financials, risks, dependencies, and continuous improvement actions.
• Work closely with Sales and Account leadership to support account growth, retention, and expansion opportunities.
• Own commercial management of the account, including contract renewals, extensions, change control, and small-to-medium scope additions.
• Draft, negotiate, and manage Statements of Work (SOWs) for incremental changes and new services.
• Track and manage account financials, forecasts, and margins.
• Ensure all services are delivered in line with contractual commitments and remain commercially viable.
• Provide delivery oversight either directly or working through Engineering Managers.
• Ensure the right skills, capacity, and engagement model are in place to meet current and future client needs.
• Proactively identify service, delivery, and commercial risks, owning mitigation and escalation as required.
• Act as the senior escalation point for service issues, driving resolution and maintaining client confidence.
• Directly manage a number of resources where appropriate to the client and business needs.
• Operate effectively within a matrix management model, influencing and coordinating teams who report into Engineering Managers elsewhere in the business.
• Support performance management, engagement, and development of people aligned to the account.

Kenntnisse

Client-facing delivery

Engagement management

Stakeholder management

Commercial acumen

Cloud services

Software delivery

Agile delivery

Communication skills

Jobbeschreibung

Sedona Digital is seeking a Senior Engagement Manager to own and grow strategic client relationships from a service and commercial perspective. This hands-on role focuses on delivering value across multiple engagement models while ensuring service excellence, governance, and contract alignment.

You will lead client engagements with deep delivery experience, guiding teams, managing SOWs and renewals, and driving customer satisfaction within a matrix organization.