Senior Engagement Manager – Delivery & Growth

TEK Systems; United States; On-site; USD 105,000 - 150,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability coverage

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

TEKsystems Global Services is seeking an Engagement Manager II to lead delivery across multiple engagements and ensure outstanding client satisfaction. You will oversee delivery, manage budgets, forecast outcomes, and drive profitable engagement outcomes while coordinating cross-functional teams.

The role emphasizes strong PM competencies, stakeholder communication, and the ability to scale teams and processes.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Excellent oral and written communication skills (English).
• Analysis and problem-solving skills.
• Time management and organizational skills.
• People management skills.
• Experience in project management fundamentals or as an acting Scrum Master.
• Exposure to professional services agreements including the change management process.
• Exposure to IT Managed Services, project management classes, and IT certifications.
• Demonstrated project risk analysis and mitigation skills.

Responsibilities

• Oversee engagements varying delivery models to ensure objectives are met on time and within budget.
• Build rapport with client stakeholders and align services with long-term goals.
• Regularly inform stakeholders about progress, challenges, and results.
• Manage budgeting, forecasting, and profitability of engagements.
• Ensure efficient resource allocation across engagements and teams.
• Identify risks early and implement mitigation strategies.
• Prepare detailed performance reports for senior management and clients.
• Lead larger engagement teams and mentor resources.
• Drive client satisfaction and retention through high-quality delivery.
• Identify opportunities for upselling and cross-selling with sales partners.

Skills

Communication skills

Problem solving

Time management

People management

PM fundamentals / Scrum Master

Risk analysis & mitigation

IT Managed Services exposure

PM certifications (PMP, PRINCE2)

Change management processes

CRM systems knowledge

Education

Bachelor’s Degree or equivalent experience

Job description

TEKsystems Global Services is seeking an Engagement Manager II to lead delivery across multiple engagements and ensure outstanding client satisfaction. You will oversee delivery, manage budgets, forecast outcomes, and drive profitable engagement outcomes while coordinating cross-functional teams.

The role emphasizes strong PM competencies, stakeholder communication, and the ability to scale teams and processes.