Senior Engagement Lead – Enterprise & Defense Tech

Code Metal; Massachusetts; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health care plan with 100% premium

401k with 5% matching

Paid Time Off (uncapped vacation, sick

Public holidays

Flexible hybrid or remote work

Relocation assistance

Job summary

Code Metal, a leader in automated software engineering, is seeking an Engagement Manager who owns the customer relationship and the delivery engine from pre‑POC through production deployment. You will connect customers, engineers, product managers, and the Growth team, running disciplined delivery, managing milestones, and turning complex rollouts into trusted wins while preserving long‑term partnerships.

This is a dynamic, highly collaborative role in a fast‑moving defense tech environment with

Qualifications

• 7+ years leading customer engagements, implementations, or deployments in technical, enterprise environments.
• Experience owning white-glove enterprise-delivery at an elite professional services firm or a high-growth SaaS/deep tech company.
• Defense technology background; familiarity with primes, Tier 1 suppliers, and defense procurement.
• Technically fluent: able to discuss software/firmware with engineers and translate complexity for non-technical stakeholders; familiarity with AI-enabled tech.
• Proven ability to lead complex, multi-stakeholder deployments and turn difficult situations into customer wins.
• Strong executive presence and communication skills; effective with both working teams and senior stakeholders.
• Highly organized and self-directed; comfortable managing multiple accounts in a fast-moving environment.
• Security clearance current or ability to obtain one.

Responsibilities

• Own end-to-end engagement delivery from pre-POC to production deployment; accountable for plans, milestones, risk, and on-time delivery across accounts.
• Manage customer relationships at all levels; set expectations early and remain a calm, reliable presence during complex deployments.
• Run structured project governance with timelines, milestone frameworks, and communication cadences.
• Stabilize first-of-kind deployments by triaging issues with product and engineering and setting honest expectations with customers.
• Flex across contract coordination, requirements clarification, technical scoping, and escalation management to move work forward.
• Build repeatable playbooks to support multiple accounts and scale Code Metal's delivery capacity.
• Close the loop internally by surfacing friction to product/engineering and supporting expansion/renewals.

Skills

Customer engagement leadership

White-glove delivery

Executive communication

Strategic coordination

Multi-stakeholder deployments

Organization & self-direction

Job description

Code Metal, a leader in automated software engineering, is seeking an Engagement Manager who owns the customer relationship and the delivery engine from pre‑POC through production deployment. You will connect customers, engineers, product managers, and the Growth team, running disciplined delivery, managing milestones, and turning complex rollouts into trusted wins while preserving long‑term partnerships.

This is a dynamic, highly collaborative role in a fast‑moving defense tech environment with