Senior Energy Outreach Lead for Programs and Team

Franklin Energy / AM Conservation; Chicago (IL); On-site; USD 92,000 - 102,000; Full time

Job summary

Franklin Energy / AM Conservation is seeking an Outreach Manager II to lead a multi-disciplinary team delivering energy-efficiency program outreach. You will guide Energy Advisors, Outreach Specialists, and Energy Engineers, providing energy advice and coordinating across departments for timely, compliant communications.

The role focuses on establishing program direction, monitoring performance, and improving processes to boost participation, customer satisfaction, and revenue while managing

Qualifications

• Bachelor’s degree or equivalent experience; technical background considered.
• 5+ years in customer outreach/sales or equivalent.
• Experience with energy efficiency program outreach initiatives.
• Experience managing staff performing proactive outreach.

Responsibilities

• Directly supervise and mentor the Outreach team (Energy Advisors, Outreach Specialists, Energy Engineers).
• Interview, hire, and train staff; plan and direct work; conduct performance reviews.
• Aim for program objectives with productivity targets and service metrics; monitor results.
• Coordinate with Technology to diagnose software issues and support improvements.
• Develop and monitor team structure to meet monthly, quarterly, and annual goals and budget responsibilities.
• Prepare status reports and support data-driven decision making across outreach programs.

Skills

Customer outreach

Team leadership

Communication

Data analysis

Project coordination

Time management

Education

Bachelor’s degree

Tools

Microsoft Word

Excel

Outlook

Job description

Franklin Energy / AM Conservation is seeking an Outreach Manager II to lead a multi-disciplinary team delivering energy-efficiency program outreach. You will guide Energy Advisors, Outreach Specialists, and Energy Engineers, providing energy advice and coordinating across departments for timely, compliant communications.

The role focuses on establishing program direction, monitoring performance, and improving processes to boost participation, customer satisfaction, and revenue while managing