Senior Endpoint Engineer: Lead Tier 2/3 Support

BBSS Beyond Blue; Lexington (KY); On-site; GBP 67,000 - 97,000; Full time

Job summary

Beyond Blue Corporation is seeking an Endpoint Engineer Senior to provide advanced technical support and manage field service operations for reliable end-user technology and infrastructure. The role includes mentoring staff, handling complex deployments, and contributing to knowledge documentation.

Responsibilities cover escalated incident support, installations, upgrades, and lifecycle management, with collaboration across teams and vendors to improve efficiency and service quality.

Qualifications

• Bachelor’s degree in a related field or equivalent professional experience.
• Experience providing Tier 2/3 support for end-user technology and IT infrastructure.
• Strong knowledge of hardware, software, and network troubleshooting.

Responsibilities

• Provide Tier 2/3 support for escalated incidents across hardware, software, and networks.
• Execute deployment, upgrade, and refresh projects in line with IT standards.
• Install and maintain complex end-user devices, peripherals, and equipment.
• Troubleshoot recurring/systemic issues and escalate to vendors as needed.
• Document technical procedures and contribute to knowledge base.
• Mentor and train junior staff to improve team skills and outcomes.
• Collaborate with cross-functional teams and vendors to support integrated systems.
• Suggest process improvements to boost efficiency and reliability.

Skills

Tier 2/3 support

End-user devices

Network troubleshooting

Hardware/software installations

Documentation

Mentoring junior staff

Education

Bachelor's degree

Tools

Windows 10

Microsoft 365

Job description

Beyond Blue Corporation is seeking an Endpoint Engineer Senior to provide advanced technical support and manage field service operations for reliable end-user technology and infrastructure. The role includes mentoring staff, handling complex deployments, and contributing to knowledge documentation.

Responsibilities cover escalated incident support, installations, upgrades, and lifecycle management, with collaboration across teams and vendors to improve efficiency and service quality.