End-User IT Engineer: Tier 1–2 Support & Devices

BBSS Beyond Blue; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

BBSS Beyond Blue is seeking an Endpoint Engineer to deliver Tier 1 and 2 technical support for end-user computing systems. You will install, configure, and maintain desktops, applications, and peripherals while ensuring compliance with IT standards and security policies.

You will collaborate with IT teams and vendors on incidents, projects, and process improvements, documenting issues and contributing to ongoing improvements.

Qualifications

• Bachelor’s degree required.
• 2+ years of paid experience in IT support.
• Equivalent combination of education and experience considered.

Responsibilities

• Prioritizes and responds to incidents, requests, and projects in alignment with SLAs.
• Resolves technical issues for hardware, software, and peripherals, escalating complex issues as needed.
• Installs, configures, and maintains end-user devices and applications, ensuring compliance with IT security standards.
• Documents recurring issues and contributes to corrective actions.
• Communicates effectively with users, team members, and vendors.
• Participates in IT projects, migrations, and upgrades to meet objectives.
• Identifies workflow and process improvement opportunities.
• Maintains documentation in ticketing and knowledge systems.

Skills

Technical support

End-user computing

IT incident management

Education

Bachelor's degree

Tools

Windows 10

Microsoft 365

Ticketing systems

Job description

BBSS Beyond Blue is seeking an Endpoint Engineer to deliver Tier 1 and 2 technical support for end-user computing systems. You will install, configure, and maintain desktops, applications, and peripherals while ensuring compliance with IT standards and security policies.

You will collaborate with IT teams and vendors on incidents, projects, and process improvements, documenting issues and contributing to ongoing improvements.