Senior Endpoint & Deployment Lead (Remote)

SitusAMC; Helena (MT); Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

PTO & holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K

Job summary

SitusAMC is seeking an experienced Endpoint Management professional to lead global deployments, imaging, and software packaging across the organization. You will coordinate with user groups, IT teams, and vendors to ensure stable operations and timely delivery of IT services.

The role requires extensive experience with VDI, Active Directory, O365, Windows OS, and hardware management, plus strong communication and project coordination skills.

Qualifications

• Associate degree in technical field or equivalent combination of education and experience
• Minimum of 6+ years of industry and/or relevant experience, typically with 1+ years in a Senior Associate level role or external equivalent
• 6 years of experience in Endpoint Management or related field
• Comp TIA Network+ and A+ certifications are a plus
• Microsoft certifications are a plus
• Knowledge of advanced computer hardware including desktops, laptops, smartphones, and end user facing network configurations
• Extensive experience with VDI, Active Directory, O365, Windows OS and File shares
• Familiar with Windows server OS 2012 and above
• Proficient in basic network and security fundamentals
• Exceptional written and oral communication skills
• Exceptional interpersonal skills with a focus on rapport-building, listening and questioning skills
• Strong documentation skills and a willingness to assist with documentation

Responsibilities

• Work with user groups to ensure operational stability and that applications meet practical needs
• Builds relationship with key user and operation groups to identify and resolve business issues
• Interacts with department managers on matters requiring coordination across organizational lines
• Resolves information services problems by analyzing issues, providing direction and reallocating resources
• Market to and train the user community on new products, services, features, and processes
• Maintains a high level of customer satisfaction with regards to reliability and functionality of our supported computers
• Generate and monitor appropriate management reporting tools
• Evaluate and select hardware standards, including global laptops
• Negotiate bulk hardware purchases with manufacturers and resellers
• Manage the endpoint provisioning process including imaging, policies, and software packaging
• Plan and execute global deployments including security patching, OS updates, software deployment, group policy changes
• Provide lead on technical projects including budget, monitoring implementation and vendor relationships
• Forecast systems needs for leading, supporting, informing, and improving endpoint management operations
• Assess requirements, plan, implement, monitor, and report on KPIs for endpoints regarding patching and life-cycle management
• Oversee all requests, incidents and problems related to Endpoint Management
• Participate in root cause analysis of widespread issues at an operations level
• Escalate issues to upper management and participate in remediation planning
• Provide data and reporting of KPI’s and trends to upper management weekly/monthly
• Communicate outage/emergency activities to the organization
• Manage vendor relationships for daily operational needs
• Contribute to SLAs improvements for Endpoint Management
• Perform post-resolution follow ups with end users and team members
• Alert upper management to emerging trends in incidents and ITIL processes
• Handle confidential data
• Continuously improve technical/management skills
• Review and revise SOPs and FAQs for end users/clients
• Such other activities as assigned by manager

Job description

SitusAMC is seeking an experienced Endpoint Management professional to lead global deployments, imaging, and software packaging across the organization. You will coordinate with user groups, IT teams, and vendors to ensure stable operations and timely delivery of IT services.

The role requires extensive experience with VDI, Active Directory, O365, Windows OS, and hardware management, plus strong communication and project coordination skills.