Senior End User Support Specialist - Enterprise Windows & O365
Phantom Staffing
14 days+
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Job summary
A staffing agency is looking for a Sr. End User Support Specialist in Billerica, MA. The ideal candidate will have over 7 years of experience supporting desktop and mobile environments, proficient in tools such as ManageEngine and ServiceNow. Key responsibilities include managing user accounts and troubleshooting various IT systems, specifically Windows 10 and Office 365 applications. Applicants should have an Associates Degree in a technology field or equivalent experience.
Qualifications
- 7+ years experience supporting/administering desktop/mobile operating systems and enterprise user accounts.
- Hands-on using helpdesk ticketing systems to manage customer requests.
- Experience with Windows 10 Enterprise and Office 365.
Skills
Desktop/mobile operating systems support
Helpdesk ticketing systems experience
Troubleshooting
Exchange Online mailbox management
Active Directory
Education
Associates Degree in a technology related field
Tools
ManageEngine
ServiceNow
JIRA
Job description
A staffing agency is looking for a Sr. End User Support Specialist in Billerica, MA. The ideal candidate will have over 7 years of experience supporting desktop and mobile environments, proficient in tools such as ManageEngine and ServiceNow. Key responsibilities include managing user accounts and troubleshooting various IT systems, specifically Windows 10 and Office 365 applications. Applicants should have an Associates Degree in a technology field or equivalent experience.
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