IT Support Specialist — End-User & Office 365 Training

Freeman Mathis & Gary, LLP; Boston (MA); On-site; USD 43,050 - 61,936; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package, including medical, dental, and vision

Generous PTO policy

401K plan with Employer Safe Harbor contribution

Year-end bonuses and referral fee programs

Job summary

A national litigation firm located in Boston is seeking an IT Support Specialist to provide training and support for end users. The ideal candidate will have at least five years of experience in IT support, particularly within a professional services setting, and possess expert knowledge of Microsoft Office. Responsibilities include problem resolution, monitoring technical issues, and facilitating office setup. A comprehensive benefits package and competitive compensation are offered.

Qualifications

• Five or more years' experience as an IT support specialist in a professional services environment.
• Experience in training and development highly desired.
• Law Firm experience a plus, working knowledge of the legal process preferred.

Responsibilities

• Support for all end user technical and applications software problem resolution.
• Monitor ticketing system for timely resolution of all incidents.
• Facilitate the setup and relocation of offices under tight timelines.

Skills

Customer service skills

Communication skills

Problem-solving skills

Training skills

Expert level mastery of Microsoft Office

Education

High School Diploma

Bachelor's Degree in IT or IS (preferred)

Tools

Microsoft Office Suite

Active Directory

Office 365

iManage or Document Management systems

Job description

A national litigation firm located in Boston is seeking an IT Support Specialist to provide training and support for end users. The ideal candidate will have at least five years of experience in IT support, particularly within a professional services setting, and possess expert knowledge of Microsoft Office. Responsibilities include problem resolution, monitoring technical issues, and facilitating office setup. A comprehensive benefits package and competitive compensation are offered.