Senior End User Experience & IT Support Specialist

Phantom Staffing; Broomfield (CO); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology staffing agency is seeking a Sr. End User Services Specialist in Broomfield, CO. The ideal candidate has over 7 years of experience in IT support, is A+ certified or similar, and possesses extensive knowledge of desktop and mobile operating systems. Strong troubleshooting and communication skills are essential, and familiarity with major helpdesk ticketing systems is preferred. This role offers an opportunity to work in a dynamic environment focused on providing exceptional service.

Qualifications

• 7+ years experience supporting/administering desktop/mobile operating systems.
• Hands-on experience using helpdesk ticketing systems.
• Strong grasp of software and hardware concepts.

Skills

Helpdesk ticketing systems

Windows 10 Enterprise

Active Directory

Troubleshooting

Excellent communication skills

Education

Associates Degree in technology or equivalent experience

Tools

ManageEngine

ServiceNow

JIRA

Microsoft Office 365

Job description

A technology staffing agency is seeking a Sr. End User Services Specialist in Broomfield, CO. The ideal candidate has over 7 years of experience in IT support, is A+ certified or similar, and possesses extensive knowledge of desktop and mobile operating systems. Strong troubleshooting and communication skills are essential, and familiarity with major helpdesk ticketing systems is preferred. This role offers an opportunity to work in a dynamic environment focused on providing exceptional service.