Senior End User IT Support Specialist

Franchise World Headquarters, LLC; Shelton (CT); Sur place; USD 77 000 - 96 000; Plein temps

Avantages offerts par ce poste

Insurance Plans

Pension/401K/RSP (country specific)

Competitive Bonus

Mobility Allowance

Tuition Reimbursement

Company Holidays

Volunteering time

And More.....

Résumé du poste

Franchise World Headquarters, LLC is seeking a Sr. Specialist, End User Support to deliver high-level enterprise user support. You will analyze and troubleshoot technology requests across hardware and software via multiple channels, and provide training for new tech in the environment.

The role reports to the Manager, End User & Experience Support and involves coaching and ensuring documentation, with a focus on improving employee experience globally.

Qualifications

• Bachelor's degree required in Business Administration, Information Systems, or related field.
• 2-6 years of relevant end user support or related technology experience.
• Proven technical expertise in Azure AD, Intune, Active Directory and PowerShell.

Responsabilités

• Manage and maintain Azure environments, including tenant administration and VM design.
• Create and modify Windows Azure/Zero Touch deployments and policies.
• Troubleshoot end-user hardware and software issues via in-person, ticket, phone, or webchat.
• Develop PowerShell scripts to automate desktop environment tasks.
• Coach analysts on new enterprise software and IT regulations; document processes.

Connaissances

Azure AD

Intune Administrator

Active Directory

PowerShell

Virtual disk frame setup

Formation

Bachelor's degree in Business Administration, Information Systems, or a related field

Description du poste

Franchise World Headquarters, LLC is seeking a Sr. Specialist, End User Support to deliver high-level enterprise user support. You will analyze and troubleshoot technology requests across hardware and software via multiple channels, and provide training for new tech in the environment.

The role reports to the Manager, End User & Experience Support and involves coaching and ensuring documentation, with a focus on improving employee experience globally.