Sr. End User Support Specialist Billerica, MA

Phantom Staffing; Billerica (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

A staffing agency is looking for a Sr. End User Support Specialist in Billerica, MA. The ideal candidate will have over 7 years of experience supporting desktop and mobile environments, proficient in tools such as ManageEngine and ServiceNow. Key responsibilities include managing user accounts and troubleshooting various IT systems, specifically Windows 10 and Office 365 applications. Applicants should have an Associates Degree in a technology field or equivalent experience.

Qualifications

• 7+ years experience supporting/administering desktop/mobile operating systems and enterprise user accounts.
• Hands-on using helpdesk ticketing systems to manage customer requests.
• Experience with Windows 10 Enterprise and Office 365.

Skills

Desktop/mobile operating systems support

Helpdesk ticketing systems experience

Troubleshooting

Exchange Online mailbox management

Active Directory

Education

Associates Degree in a technology related field

Tools

ManageEngine

ServiceNow

JIRA

Job description

Sr. End User Support Specialist Billerica, MA

About the job Sr. End User Support Specialist Billerica, MA

Requirements:

7+ years experience supporting/administering desktop/mobile operating systems and enterprise user accounts

Associates Degree in a technology related field or equivalent experience or A+ certified or similar

Hands‑on using helpdesk ticketing systems (ManageEngine, ServiceNow, JIRA, etc.) to manage customer requests

Experience administrating and supporting Windows 10 Enterprise, Bitlocker, Office 365 (OneDrive, Teams, Outlook)/Office Suite, Active Directory, SCCM, Microsoft Edge/IE, Single Sign On, MFA, troubleshooting group policy

Experience with Exchange Online mailbox management, calendaring, and synching across multiple clients