Sr. End User Services Specialist Broomfield, CO

Phantom Staffing; Broomfield (CO); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology staffing agency is seeking a Sr. End User Services Specialist in Broomfield, CO. The ideal candidate has over 7 years of experience in IT support, is A+ certified or similar, and possesses extensive knowledge of desktop and mobile operating systems. Strong troubleshooting and communication skills are essential, and familiarity with major helpdesk ticketing systems is preferred. This role offers an opportunity to work in a dynamic environment focused on providing exceptional service.

Qualifications

• 7+ years experience supporting/administering desktop/mobile operating systems.
• Hands-on experience using helpdesk ticketing systems.
• Strong grasp of software and hardware concepts.

Skills

Helpdesk ticketing systems

Windows 10 Enterprise

Active Directory

Troubleshooting

Excellent communication skills

Education

Associates Degree in technology or equivalent experience

Tools

ManageEngine

ServiceNow

JIRA

Microsoft Office 365

Job description

Sr. End User Services Specialist Broomfield, CO

About the job Sr. End User Services Specialist Broomfield, CO

Requirements:

• A+ certified or similar (preferred)
• 7+ years experience supporting/administering desktop/mobile operating systems and enterprise user accounts
• Hands-on using helpdesk ticketing systems (ManageEngine, ServiceNow, JIRA, etc.) to manage customer requests
• Experience administrating and supporting Windows 10 Enterprise, Bitlocker, Office 365 (OneDrive, Teams, Outlook)/Office Suite, Active Directory, SCCM, Microsoft Edge/IE, Single Sign On, MFA, troubleshooting group policy
• Experience with Exchange Online mailbox management, calendaring, and synching across multiple clients
• Experience with iOS 12+ and Android including setup, provisioning, account changes
• Team player and open to learning & mastering new IT concepts
• Associates Degree in a technology related field or equivalent experience.
• Is very comfortable with desktop hardware concepts and skills including RAM module speed, generation, form factor, installation, replacement; storage device types, form factors, speeds, interfaces, installation, replacement; processor generations, speeds, and families; display interfaces.
• Have a solid grasp of software concepts and skills including basic TCP/IP addressing & networking concepts, network printer connectivity & driver architectures, and supporting users via screen sharing platforms
• Have a strong troubleshooting mindset; ability to understand symptoms as reported by clients, translate into potential causes, identify root cause, and logically approach potential fixes and/or workarounds.
• Excellent written and verbal communications skills and problem-solving skills
• Possess a security minded focus, including strong password management in an enterprise level environment