Senior Elevator Service Account Manager

thyssenkrupp Elevator; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off

Job summary

TK Elevator (TKE) is seeking a Sr. Account Manager- Service/Repair in Houston, TX to secure and grow service accounts and repair work while building strong customer relationships.

You will develop capital plans, estimate costs, and coordinate with operations and legal teams to finalize proposals and contracts. The role requires 1–2 years of elevator sales experience and knowledge of blueprint drawings, with a focus on service/repair, modernization, and customer retention.

Qualifications

• 1-2 years of related sales experience, elevator sales or industry experience
• Ability to read and interpret architectural and/or blueprint/drawings preferred
• Experience selling Service/Repair, Construction, and Modernization in elevator strongly preferred

Responsibilities

• Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
• Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants.
• Develops capital plans for customers to address their short- and long-term building needs.
• Maintains a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information.
• Prepares repair job proposals by estimating labor and other job costs using estimating software program and by obtaining price estimates from suppliers.
• Prepares service contract bids and coordinates review and approvals with operations personnel.
• Responds to questions related to repairs and service contracts and follows up with customers.
• Monitors current service contracts ensuring customer satisfaction and renewals.
• Demonstrates product knowledge to communicate modernization offerings and sales strategies.
• Uses CRM tools to update and manage sales pipeline.

Skills

Sales experience

CRM software

Blueprint reading

Elevator industry knowledge

Negotiation

Proposal writing

Tools

Estimating software

CRM tool

Job description

TK Elevator (TKE) is seeking a Sr. Account Manager- Service/Repair in Houston, TX to secure and grow service accounts and repair work while building strong customer relationships.

You will develop capital plans, estimate costs, and coordinate with operations and legal teams to finalize proposals and contracts. The role requires 1–2 years of elevator sales experience and knowledge of blueprint drawings, with a focus on service/repair, modernization, and customer retention.