Retail Services Lead - Tech Repair & Installations

Best Buy; Taft Corners (VT); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Job summary

Best Buy is seeking an experienced Retail Services Experience Supervisor to oversee Geek Squad services, including computer and cellphone repair and car electronics installations, at our Taft Corners store. You will partner with the General Manager to identify opportunities, implement plans, and drive priorities to deliver best-in-class employee and customer experiences.

You’ll lead scheduling, training, and performance management while focusing on customer satisfaction, revenue, and

Qualifications

• 1 year of leadership experience OR 6 months of experience as a Best Buy shift lead
• Previous experience in sales, customer service or related fields
• Ability to work successfully as part of a team
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences
• Provide work direction, ongoing training, career development and performance management to your employees
• Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue, and identify opportunities to improve performance
• Perform in-store leadership duties as needed, including opening, closing, cash management and manager-on-duty tasks

Skills

Leadership experience

Sales experience

Customer service

Teamwork

Flexible schedule

Job description

Best Buy is seeking an experienced Retail Services Experience Supervisor to oversee Geek Squad services, including computer and cellphone repair and car electronics installations, at our Taft Corners store. You will partner with the General Manager to identify opportunities, implement plans, and drive priorities to deliver best-in-class employee and customer experiences.

You’ll lead scheduling, training, and performance management while focusing on customer satisfaction, revenue, and