Senior EHR Solutions Analyst

Nordic Healthcare Group (NHG); Oregon; Hybrid; USD 110.000 - 140.000; Vollzeit

Zusammenfassung

Nordic Healthcare Group (NHG) seeks a Managed Services Senior Analyst to design, build, test, and troubleshoot EHR applications for our complex clients. You will handle day-to-day tasks with oversight from senior advisors, contributing to project and change management and ensuring patient safety and regulatory compliance.

You will work in a healthcare-focused IT environment, providing exceptional customer service, maintaining documentation, and collaborating with cross-functional teams to

Qualifikationen

• Bachelor's degree in a related field (relevant education and/or 8+ years’ industry experience).
• Certification in one or more EHR application module(s) with strong understanding of functionality within that application
• 3-5+ year of experience implementing, training, or supporting EHR modules
• Must demonstrate and embody Nordic’s maxims
• Ability to apply problem solving skills
• Excellent communication skills, written and verbal
• Proficient with Microsoft Office applications
• Strong attention to detail and ability to organize
• Must be able to work independently, as well as within a team environment
• Prior experience with ticketing systems and change management processes
• Strong customer service track record
• Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred

Aufgaben

• Perform advanced troubleshooting and problem-solving within the EHR applications to ensure integrity, integration, and stability for Nordic’s complex clients.
• Fulfill system requests by analyzing issues, writing detailed requirements, and performing system build and testing.
• Analyze workflows, system setup, and audits; participate in system upgrades and testing.
• Project and Issue Management: manage multiple assignments with oversight, track issues in ticketing systems, and communicate with clients.
• Teamwork and Customer Service: deliver high-quality support, communicate changes, and foster a collaborative team culture.
• Growth and Mentorship: explain complex setups clearly, take on new responsibilities, and guide peers.

Kenntnisse

Communication skills

Attention to detail

Independence

Customer service

Project management

Ticketing systems

Change management

Problem solving

Team collaboration

Ausbildung

Bachelor's degree in a related field

8+ years’ industry experience

EHR module certification

Tools

Microsoft Office

ITIL knowledge

Jobbeschreibung

Nordic Healthcare Group (NHG) seeks a Managed Services Senior Analyst to design, build, test, and troubleshoot EHR applications for our complex clients. You will handle day-to-day tasks with oversight from senior advisors, contributing to project and change management and ensuring patient safety and regulatory compliance.

You will work in a healthcare-focused IT environment, providing exceptional customer service, maintaining documentation, and collaborating with cross-functional teams to