EHR Systems Analyst — Managed Services

Nordic Global; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Nordic Global in United States is seeking an Analyst - Managed Services to design, build, test, and troubleshoot EHR applications for our healthcare clients. You will handle customer requests, document requirements, and work under supervision to ensure system integrity and uptime.

The role requires strong communication, problem solving, and the ability to manage multiple clients. You will coordinate with Senior Advisors, participate in upgrades and testing, and contribute to process improvements

Qualifications

• Post-secondary education or equivalent required.
• Certification in relevant EHR application(s) required or must be certified within 4 months.
• Must demonstrate Nordic's maxims.
• Ability to apply problem solving skills.
• Excellent written and verbal communication.
• Proficient with Microsoft Office applications.
• Strong attention to detail and ability to organize.
• Must be able to work independently, as well as within a team environment.
• Healthcare IT knowledge and ITIL processes preferred.
• Comfortable identifying and advocating for process improvements.

Responsibilities

• Troubleshoot and ensure integrity of EHR applications for Nordic's customers.
• Translate customer needs into detailed requirements.
• Monitor issue queues and triage urgency.
• Take calls and resolve issues during the call or document and transition.
• Build and configure EHR applications to meet requirements.
• Analyze workflows and coordinate upgrades and testing.
• Document requests and incidents in ticketing system and provide client updates.
• Follow change control policies and improve workflows.
• Work on projects and assist other corporate initiatives as needed.
• Manage multiple clients and projects with oversight from Senior Advisors.

Skills

Problem solving

Communication skills

Independent work

Team collaboration

Healthcare IT knowledge

ITIL familiarity

Education

Post-secondary education

EHR certification

Tools

Microsoft Office

Job description

Nordic Global in United States is seeking an Analyst - Managed Services to design, build, test, and troubleshoot EHR applications for our healthcare clients. You will handle customer requests, document requirements, and work under supervision to ensure system integrity and uptime.

The role requires strong communication, problem solving, and the ability to manage multiple clients. You will coordinate with Senior Advisors, participate in upgrades and testing, and contribute to process improvements