EHR Systems Analyst II – Managed Services

Nordic Healthcare Group (NHG); Oregon; Hybrid; USD 70.000 - 95.000; Vollzeit

Zusammenfassung

Nordic Healthcare Group (NHG) is seeking an experienced Managed Services Analyst II to design, build, test, and troubleshoot EHR applications for our complex clients. You will perform day-to-day client work with guidance from Application Advisors, while developing your technical and soft skills.

Responsibilities include troubleshooting, requirement analysis, system builds, testing, changes, and documentation, with focus on patient safety and regulatory compliance.

Qualifikationen

• Bachelor's degree in a related field with 3–5+ years’ industry experience.
• Certification in one or more EHR modules.
• 1+ year implementing, training, or supporting EHR modules.
• Ability to apply problem-solving skills.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office applications.
• Strong attention to detail and organizational skills.
• Ability to work independently or in a team.
• Experience with ticketing systems and change management.
• Strong customer service track record.
• Knowledge of ITIL processes; project management experience preferred.

Aufgaben

• Perform intermediate troubleshooting to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers.
• Translate customer needs into detailed requirements and perform system build/testing; escalate when needed.
• Analyze workflows, system setup, and audits; participate in upgrades and testing.
• Support Managed Services customers with ticketing and communication under supervision; maintain SLAs.
• Follow change control policies for migrating application builds and configurations.
• Assist in ad hoc projects and internal initiatives as directed.
• Provide outstanding customer service and build relationships with customer IT and operations staff.
• Participate in communication and change management of proposed changes.
• Onboard new team members to client configuration and processes.

Kenntnisse

Problem solving

Communication

Attention to detail

Independent work

Teamwork

Customer service

ITIL knowledge

Ausbildung

Bachelor's degree in related field

Tools

Microsoft Office

Ticketing systems

Change management processes

Jobbeschreibung

Nordic Healthcare Group (NHG) is seeking an experienced Managed Services Analyst II to design, build, test, and troubleshoot EHR applications for our complex clients. You will perform day-to-day client work with guidance from Application Advisors, while developing your technical and soft skills.

Responsibilities include troubleshooting, requirement analysis, system builds, testing, changes, and documentation, with focus on patient safety and regulatory compliance.