Senior EdTech Account Lead – Strategy, Ops & Growth

Sutherland; Houston (TX); On-site; USD 100,000 - 120,000; Full time

Job summary

A leading BPO provider is seeking a Senior Account Manager to oversee its education technology program in Houston, Texas. The role involves operational management for a large team and developing strategies for service quality and financial performance. Candidates should have over 10 years of experience in leadership within the BPO industry, strong client management skills, and the ability to analyze performance data effectively. A graduate degree is preferred, and the role is full-time with competitive compensation.

Qualifications

• 10+ years of senior leadership experience in the BPO industry, preferably in customer/tech support.
• Experience managing multiple countries or geographies.
• Ability to analyze and interpret data to drive improvements.

Responsibilities

• Oversee operations within the education tech vertical.
• Manage financials for the program including budgeting and forecasting.
• Develop and implement quality improvement initiatives.

Skills

Client management

Analytical skills

Leadership

Communication

Education

Postgraduate or Graduate degree in relevant field

Tools

CRM systems

Contact center technology systems

Job description

A leading BPO provider is seeking a Senior Account Manager to oversee its education technology program in Houston, Texas. The role involves operational management for a large team and developing strategies for service quality and financial performance. Candidates should have over 10 years of experience in leadership within the BPO industry, strong client management skills, and the ability to analyze performance data effectively. A graduate degree is preferred, and the role is full-time with competitive compensation.