ED Registration & Patient Access Specialist

Cape Fear Valley Health; North Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

Cape Fear Valley Health System's Hoke Hospital in Raeford, North Carolina, seeks an ED Registration Clerk to register adult and pediatric emergency patients and direct admits, ensuring a smooth intake process.

In a fast-paced ED environment, you will collect demographics, verify insurance, and collect patient liabilities at discharge, while supporting clinical partners in registration needs.

Qualifications

• High school diploma or equivalent required.
• 2 years insurance/clerical experience in healthcare preferred.
• Proficiency in reading, writing, and speaking English.

Responsibilities

• Registers emergency service patients in a fast-paced environment, creating patient accounts within 90 seconds of arrival.
• Queries EAD and enters accurate patient demographics to obtain MRN and account number.
• Places patient identification armbands on ED patients after accounts are created for safety.
• Obtains all demographic, guarantor, and insurance info during registration and documents it.
• For observation/admission status, obtains physician orders to support services.
• Performs insurance eligibility/benefit verification using an EDI transaction and documents in the system.
• Explains liabilities and collects co-pays, coinsurance, deductibles, and deposits at discharge.
• Provides timely coverage of the assigned work area to ensure prompt patient service.
• Other duties as assigned.

Skills

English proficiency

Communication skills

Customer service

Data entry

Multi-tasking

Critical thinking

Education

High school diploma or equivalent

College courses in Business/Medical Office Admin/Health Care Admin/Computer Technology (preferred)

Tools

Microsoft Windows

Job description

Cape Fear Valley Health System's Hoke Hospital in Raeford, North Carolina, seeks an ED Registration Clerk to register adult and pediatric emergency patients and direct admits, ensuring a smooth intake process.

In a fast-paced ED environment, you will collect demographics, verify insurance, and collect patient liabilities at discharge, while supporting clinical partners in registration needs.