Senior Dynamics 365 Engineer - Power Platform AI

Accenture PLC; Massachusetts; On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Paid time off

Job summary

Accenture is seeking a skilled Dynamics 365 Customer Engineer to lead design, deployment, and optimization of Dynamics 365 Customer Engagement and Power Platform for enterprise customers. You will act as a trusted advisor, shaping solutions across CRM modules and AI-enabled services.

The role emphasizes solution architecture, governance, training, and collaboration with teams to ensure best-practice execution and customer success in a fast-evolving technology landscape.

Qualifications

• Minimum 8 years of experience with Dynamics 365 Customer Engagement Online and Power Platform.
• Experience with Dynamics 365 Field Service and Dynamics 365 Customer Insights (Journeys).
• Strong troubleshooting skills to diagnose performance issues in Dynamics 365 CE environments.

Responsibilities

• Establish yourself as a trusted advisor to key stakeholders at assigned customers.
• Develop and execute service delivery plans leveraging repeatable services.
• Deliver technical training and contribute to training material improvements.

Skills

Dynamics 365 CE

Power Platform

JavaScript/TypeScript

C# / .NET

SQL / IIS / Networking

English fluency

Copilot AI

Education

Advanced Microsoft certifications

Tools

Dataverse

Power Apps

Power Automate

CRM plugins (C#)

Job description

Accenture is seeking a skilled Dynamics 365 Customer Engineer to lead design, deployment, and optimization of Dynamics 365 Customer Engagement and Power Platform for enterprise customers. You will act as a trusted advisor, shaping solutions across CRM modules and AI-enabled services.

The role emphasizes solution architecture, governance, training, and collaboration with teams to ensure best-practice execution and customer success in a fast-evolving technology landscape.