Dynamics 365 Customer Solutions Architect (Power Platform)

Accenture PLC; Milton (MA); Sur place; USD 120 000 - 170 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision coverage

401(k) plan

Paid time off

Résumé du poste

Accenture is seeking a Dynamics 365 Customer Engineer with expertise in Dynamics 365 Customer Engagement, Power Platform, and related AI/agentic solutions. You will act as a trusted advisor to enterprise-level customers, design and deploy modern business applications, and drive best-practice governance and performance improvements.

You will deliver technical training, troubleshoot complex issues, and collaborate with teams to ensure successful customer outcomes across on-premises and cloud

Qualifications

• Minimum 8 years of experience with Dynamics 365 Customer Engagement Online and Power Platform.
• Proven ability to design, develop, deploy and optimize D365 CE solutions.
• Hands-on development and data integration across Dynamics 365 CE and Dataverse.
• Experience with AI/Copilot solutions and agentic AI integrations.
• Strong troubleshooting, performance tuning and governance skills.
• Excellent verbal and written communication for enterprise customers.

Responsabilités

• Establish yourself as a trusted advisor with key stakeholders at assigned customers.
• Develop and execute service delivery plans leveraging repeatable services.
• Deliver technical training and enhance training materials.
• Troubleshoot customer issues, educate, and mitigate blockers.
• Collaborate with team members to support customers and share expertise.
• Review solution designs for scalability, performance, and maintainability.
• Manage environment health and lifecycle across Dynamics 365 / Power Platform.

Connaissances

Solution architecture

Customer-facing

AI Copilot / agentic tech

D365 CE / Power Platform

Troubleshooting

Training delivery

English fluency

Outils

Dataverse

Power Apps

Power Automate

C# .NET

TypeScript/JavaScript

CRM on-premises

Azure / Copilot Studio

Description du poste

Accenture is seeking a Dynamics 365 Customer Engineer with expertise in Dynamics 365 Customer Engagement, Power Platform, and related AI/agentic solutions. You will act as a trusted advisor to enterprise-level customers, design and deploy modern business applications, and drive best-practice governance and performance improvements.

You will deliver technical training, troubleshoot complex issues, and collaborate with teams to ensure successful customer outcomes across on-premises and cloud