Dynamics 365 Solutions Architect & AI Engineer

Accenture PLC; Colorado; On-site; USD 130,000 - 180,000; Full time

Job summary

Accenture Flex is seeking a skilled Dynamics 365 Customer Engineer to help design, deploy, and optimize business applications using Dynamics 365 CE, Power Platform, and AI-powered solutions.

This role focuses on solution architecture, performance tuning, and governance for enterprise customers, requiring strong engagement with stakeholders, hands-on development, and experience across CRM deployments, data integration, and cloud technologies.

Qualifications

• Minimum 8 years of experience with Dynamics 365 Customer Engagement Online and Power Platform.
• Up to date product knowledge in Dynamics 365 Sales, Dynamics 365 Customer Service and familiarity with the other modules
• Dynamics 365 Field Service
• Dynamics 365 Customer Insights - Journeys
• Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform
• Dataverse
• Power Apps
• Power Automate
• Power Platform admin center
• Comfortable managing Dynamics 365 CE and Power Platform environments, including configuration, security, and overall system upkeep
• Brings a track record of reviewing solution designs and calling out practical improvements to scalability, performance, and maintainability
• Skilled at environment health assessments and making recommendations to improve stability
• Strong troubleshooting skills to diagnose and resolve performance issues in Dynamics 365 CE environments, improving system responsiveness and reliability
• Hands-on development and data integration across Dynamics 365 CE, including client-side scripting (TypeScript/JavaScript), server-side logic (Dataverse plugins in C#), and data integration tools

Responsibilities

• Establish yourself as a trusted advisor with key stakeholders at assigned customers.
• Develop and execute on a service delivery plan leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success.
• Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers.
• Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed.
• Engage in transactional requests to troubleshoot customer issues provide education and mitigate technical blockers.

Skills

Dynamics 365 CE

Power Platform

AI Copilot

Customer facing

Training delivery

Solution architecture

Dataverse

Power Apps

Power Automate

TypeScript/JavaScript

C# plugins

Tools

Dataverse

Power Apps

Power Automate

TypeScript/JavaScript

C# plugins

Job description

Accenture Flex is seeking a skilled Dynamics 365 Customer Engineer to help design, deploy, and optimize business applications using Dynamics 365 CE, Power Platform, and AI-powered solutions.

This role focuses on solution architecture, performance tuning, and governance for enterprise customers, requiring strong engagement with stakeholders, hands-on development, and experience across CRM deployments, data integration, and cloud technologies.