Senior DOT Shuttle Operations Leader (Multi‑Site)

metropolis.io; Chicago (IL); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision

401k and paid time off

Job summary

SP+, a Metropolis company, is seeking a senior operations supervisor to manage daily shuttle operations across multiple locations. You will ensure DOT compliance, supervise managers and drivers, and oversee safety, cash handling, and revenue controls.

The role requires at least five years in transportation with multi-location supervision, a valid CDL and DOT Medical Card, and availability for varying shifts, including weekends. Compensation aligns with market standards in Chicago.

Qualifications

• Five years transportation experience with multiple location supervision preferred.
• CDL Class A, B or C license with Passenger Endorsement may be required depending on location.
• DOT Medical Card required.
• Availability for second/third shift and/or weekends may be required.

Responsibilities

• Oversee day-to-day activities of all managers, supervisors and shuttle drivers.
• Approve vacation requests ensuring qualified relief is available.
• Ensure locations within the portfolio open/close at scheduled times.
• Complete daily paperwork promptly for all locations.
• Supervise cash handling and timely deposits; maintain revenue trails and triplicate receipts.
• Maintain proper ticket control, permits, stampings, and inventories.
• Refer unresolved issues to Senior Manager for escalation.
• Develop plans to increase bottom-line profits by revenue growth or cost reduction.
• Act as liaison between operations and executive staff.
• Create and update operating manuals for all accounts in the portfolio.
• Oversee training of all portfolio employees; ensure union compliance and handbook adherence.
• Conduct weekly site visits to enforce procedures, cleanliness, revenue controls and safety; report hazards.
• Identify and address operational problems; recommend improvements to facilities and appearance.
• Review maintenance programs with Facility Manager and implement improvements.
• Respond promptly to emergencies during off-hours.
• Maintain relationships with field staff, customers, and corporate teams.
• Prioritize non-routine tasks according to established procedures.
• Address disciplinary actions for any procedural violations or theft uncovered in audits.
• Perform other duties to ensure safe and efficient operation of accounts.
• Lead large ad hoc projects like painting, power washing, or repairs; participate in bidding and evaluating bids.
• Interview and screen candidates for portfolio roles from supervisor to Facility Manager.
• Fill in for Senior Manager during absence.

Skills

Analytical skills

Interpersonal communication

Detail-oriented

English communication

Education

High School diploma

Tools

Excel

Word

AS/400

Outlook

Job description

SP+, a Metropolis company, is seeking a senior operations supervisor to manage daily shuttle operations across multiple locations. You will ensure DOT compliance, supervise managers and drivers, and oversee safety, cash handling, and revenue controls.

The role requires at least five years in transportation with multi-location supervision, a valid CDL and DOT Medical Card, and availability for varying shifts, including weekends. Compensation aligns with market standards in Chicago.