Senior Facility Manager, DOT Shuttle Operations

metropolis.io; Chicago (IL); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision

401k and paid time off

Job summary

SP+, a Metropolis company, is seeking a senior operations supervisor to manage daily shuttle operations across multiple locations. You will ensure DOT compliance, supervise managers and drivers, and oversee safety, cash handling, and revenue controls.

The role requires at least five years in transportation with multi-location supervision, a valid CDL and DOT Medical Card, and availability for varying shifts, including weekends. Compensation aligns with market standards in Chicago.

Qualifications

• Five years transportation experience with multiple location supervision preferred.
• CDL Class A, B or C license with Passenger Endorsement may be required depending on location.
• DOT Medical Card required.
• Availability for second/third shift and/or weekends may be required.

Responsibilities

• Oversee day-to-day activities of all managers, supervisors and shuttle drivers.
• Approve vacation requests ensuring qualified relief is available.
• Ensure locations within the portfolio open/close at scheduled times.
• Complete daily paperwork promptly for all locations.
• Supervise cash handling and timely deposits; maintain revenue trails and triplicate receipts.
• Maintain proper ticket control, permits, stampings, and inventories.
• Refer unresolved issues to Senior Manager for escalation.
• Develop plans to increase bottom-line profits by revenue growth or cost reduction.
• Act as liaison between operations and executive staff.
• Create and update operating manuals for all accounts in the portfolio.
• Oversee training of all portfolio employees; ensure union compliance and handbook adherence.
• Conduct weekly site visits to enforce procedures, cleanliness, revenue controls and safety; report hazards.
• Identify and address operational problems; recommend improvements to facilities and appearance.
• Review maintenance programs with Facility Manager and implement improvements.
• Respond promptly to emergencies during off-hours.
• Maintain relationships with field staff, customers, and corporate teams.
• Prioritize non-routine tasks according to established procedures.
• Address disciplinary actions for any procedural violations or theft uncovered in audits.
• Perform other duties to ensure safe and efficient operation of accounts.
• Lead large ad hoc projects like painting, power washing, or repairs; participate in bidding and evaluating bids.
• Interview and screen candidates for portfolio roles from supervisor to Facility Manager.
• Fill in for Senior Manager during absence.

Skills

Analytical skills

Interpersonal communication

Detail-oriented

English communication

Education

High School diploma

Tools

Excel

Word

AS/400

Outlook

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it’s everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable – giving us back our most valuable asset, time.

Responsibilities

Job Function – Responsible for the daily management of DOT‑regulated shuttle operation, special projects, audit compliance to include SOX 404 compliance of assigned accounts within the respective portfolio, the satisfactory delivery of services that reflect positively on our operations, our company and client alike. Ensure that all existing accounts operate in accordance with client goals and initiatives as well as SP+ goals and initiatives. Work closely with all aspects of the operation to ensure fluid, seamless delivery of services to our client and customers alike.

• Supervise day‑to‑day activities of all managers, supervisors and shuttle bus drivers, as well as any other individuals as assigned by the Senior Manager.
• Administer vacation requests by managers and attendants to the extent of allowing vacations only when qualified relief labor can be provided.
• Ensure that all locations within the Portfolio open and close at the specified times.
• Ensure the prompt completion of daily paperwork for all locations within the Portfolio.
• Supervise safe handling of cash and the timely deposit of cash for all locations within the Portfolio.
• Ensure that proper revenue trails are established for all transactions. This is to include proper ticket control, control over monthly permits and validations stamps, and the accurate maintenance of triplicate receipts, card lists and card key deposits and inventories.
• Prompt referral of problems and complaints that cannot be immediately resolved to the Senior Manager.
• Evaluate and develop plans to increase bottom line profit to our clients by either increasing revenues or minimizing expenses.
• Function as liaison between the management team and executive staff as necessary.
• Establish operating manuals for all accounts within the Portfolio and updating existing operating manuals as needed.
• Supervise training of all employees within the Portfolio. Through extensive auditing, develop initial/remedial training where necessary. Ensure the compliance of all union rules and regulations where deemed necessary. Uphold all company policies and procedures as stated in the employee handbook.
• Visit all locations within the Portfolio on a regular basis. The personal visits are to ensure that proper operating procedures, corporate policies, and rules and regulations are being followed. A thorough inspection is to be conducted at a minimum frequency of once per week with emphasis on cleanliness, appearance of attendants, revenue control and safety. Reports of any safety hazard to be directly reported to the Regional Manager.
• Identify all existing and potential operational problems and make appropriate recommendations to Senior and Regional Manager. Inspect and recommend improvements to upgrade the appearance and cleanliness of all garages and facilities.
• Review maintenance programs at locations within portfolio. Work with Facility Manager to make appropriate adjustments/improvements.
• Provide a mandatory and prompt response to emergency situations during normally scheduled “off duty hours”.
• Maintain effective relationships with all field employees, customers and corporate staffs.
• Review, originate and evaluate priorities for all non‑routine assignments in accordance with established procedures.
• Demand and review disciplinary actions taken for any procedural violation or possible theft uncovered as a result of a field audit, which is to result in disciplinary action against the offending employee or employees.
• Perform other functions and duties as required for the safe and efficient operation of accounts as assigned by the Senior Manager and/or Regional Manager.
• Complete special projects such as large scale painting, power washing, concrete repair, etc. will require this position to bid, receive, evaluate, interview and make recommendations based on received bids on an ad hoc basis.
• Interview and screen candidates for positions being filled in portfolio from a shift supervisor through Facility Manager including bookkeeping staff members.
• Fill in for Senior Manager when unavailable due to vacation/illness or other.

Qualifications

• Minimum of five years transportation experience with multiple location supervision preferred.
• Minimum High School diploma.
• License Requirement: Per DOT Regulations, you will be required to have and maintain a valid CDL Class A, B or C Driver’s License depending on the location’s hiring needs, with Passenger Endorsement if you will be responsible for operating shuttle buses with a passenger capacity of 15 passengers or more.
• DOT Medical Card: A Medical Examiner’s Certificate (DOT Medical Card) is required.
• Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week‑ends may be required.
• Strong analytical and interpersonal communication skills are a must. Must have knowledge of computer systems and prior exposure to personal computers (Excel, Word, AS/400 and Outlook).
• Must be detail‑oriented and extremely well organized.
• Ability to communicate effectively in English.
• Ability to lift up to 20 lbs.

Salary Range

$85,000 - $95,000 annually per year

Benefits

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

Equal Opportunity Employer

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Location

US-IL-CHICAGO