Senior Donor Experience Lead, Planned Giving

Habitat for Humanity Europe & Middle East; Atlanta (GA); On-site; USD 64,000 - 95,000; Full time

Job summary

Habitat for Humanity International in Atlanta, GA, seeks a Senior Manager, Donor Support, Individual Giving to strengthen planned giving, donor engagement, and reporting across teams. You will partner with Planned Giving Officers to deliver exceptional donor experiences and support campaigns, data integrity, and analytics that drive strategic growth.

The role emphasizes operational excellence, cross-functional collaboration, and ongoing improvement of dashboards, workflows, and recipient

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 3-5 years in fundraising, donor relations, donor services, or related field.
• Experience supporting fundraising programs, donor engagement activities, gift officers, or donor-facing operations.
• Experience with fundraising CRMs such as Blackbaud CRM, Raiser’s Edge, Salesforce.
• Strong analytical, organizational, and project management skills with the ability to manage multiple priorities and deadlines.

Responsibilities

• Serve as a primary operational partner to Planned Giving Officers, handling donor inquiries and timely responses.
• Support the Legacy Builders program through donor communications, recognition, tracking, and record maintenance.
• Coordinate planned giving marketing campaigns across print and digital channels.
• Maintain campaign calendars, project plans, audience files, vendor coordination, and campaign documentation.
• Track campaign performance and data to support reporting and future strategy.
• Reconcile fundraising revenue and gift activity between Finance reports and CRM systems.

Skills

Fundraising

Donor relations

Project management

Education

Bachelor's degree

Tools

Blackbaud CRM

Raiser's Edge

Salesforce

Job description

Habitat for Humanity International in Atlanta, GA, seeks a Senior Manager, Donor Support, Individual Giving to strengthen planned giving, donor engagement, and reporting across teams. You will partner with Planned Giving Officers to deliver exceptional donor experiences and support campaigns, data integrity, and analytics that drive strategic growth.

The role emphasizes operational excellence, cross-functional collaboration, and ongoing improvement of dashboards, workflows, and recipient