Senior Manager, Donor Support - Individual Giving

Habitat for Humanity Europe & Middle East; Atlanta (GA); On-site; USD 64,000 - 95,000; Full time

Job summary

Habitat for Humanity International in Atlanta, GA, seeks a Senior Manager, Donor Support, Individual Giving to strengthen planned giving, donor engagement, and reporting across teams. You will partner with Planned Giving Officers to deliver exceptional donor experiences and support campaigns, data integrity, and analytics that drive strategic growth.

The role emphasizes operational excellence, cross-functional collaboration, and ongoing improvement of dashboards, workflows, and recipient

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 3-5 years in fundraising, donor relations, donor services, or related field.
• Experience supporting fundraising programs, donor engagement activities, gift officers, or donor-facing operations.
• Experience with fundraising CRMs such as Blackbaud CRM, Raiser’s Edge, Salesforce.
• Strong analytical, organizational, and project management skills with the ability to manage multiple priorities and deadlines.

Responsibilities

• Serve as a primary operational partner to Planned Giving Officers, handling donor inquiries and timely responses.
• Support the Legacy Builders program through donor communications, recognition, tracking, and record maintenance.
• Coordinate planned giving marketing campaigns across print and digital channels.
• Maintain campaign calendars, project plans, audience files, vendor coordination, and campaign documentation.
• Track campaign performance and data to support reporting and future strategy.
• Reconcile fundraising revenue and gift activity between Finance reports and CRM systems.

Skills

Fundraising

Donor relations

Project management

Education

Bachelor's degree

Tools

Blackbaud CRM

Raiser's Edge

Salesforce

Job description

Opportunity Type:

Regular

Summary:

At Habitat for Humanity International, we believe everyone deserves a decent place to live. As Senior Manager, Donor Support, Individual Giving, you will play a critical role in advancing our mission by supporting the Planned Giving program and helping build meaningful, lasting relationships with donors who are investing in Habitat’s future.
This role serves as a key partner to Planned Giving Officers, providing operational, donor engagement, reporting, and marketing support that helps deliver an exceptional donor experience. You will work across fundraising, marketing, finance, and operations to ensure donor inquiries are addressed promptly, campaigns run effectively, and reporting and data systems support informed decision-making.

Key Responsibilities:

Why This Role Matters

Planned gifts help create long-term, sustainable impact for families and communities around the world. In this role, you will help strengthen donor relationships, improve fundraising operations, maintain data integrity, and provide the reporting and insights needed to support strategic growth across the Planned Giving program.

What You’ll Do

• Serve as a primary operational partner to Planned Giving Officers, helping manage donor inquiries and ensuring timely, donor-centered responses.
• Support the Legacy Builders program through donor communications, recognition activities, participation tracking, and record maintenance.
• Coordinate planned giving marketing campaigns across print and digital channels, including lead generation, donor cultivation, and stewardship efforts.
• Maintain campaign calendars, project plans, audience files, vendor coordination, approvals, and campaign documentation.
• Track campaign performance and response data to support reporting, analysis, and future strategy.
• Reconcile fundraising revenue and gift activity between Finance reports and CRM systems, research discrepancies, and coordinate resolutions.
• Maintain recurring revenue reports and support forecasting processes.
• Populate and maintain dashboards, scorecards, KPI reports, and other fundraising performance tools.
• Monitor CRM data quality and work with gift officers to ensure accurate documentation of donor interactions, opportunities, and pipeline activity.
• Collaborate across teams to support fundraising operations, reporting, and strategic decision-making.

What You’ll Bring

Required Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 3-5 years of experience in fundraising, donor relations, donor services, fundraising operations, project management, nonprofit marketing, or a related field.
• Experience supporting fundraising programs, donor engagement activities, gift officers, or donor-facing operations.
• Experience working with fundraising CRMs such as Blackbaud CRM, Raiser’s Edge, Salesforce, or similar systems.
• Strong analytical, organizational, and project management skills with the ability to manage multiple priorities and deadlines.
• Experience preparing and maintaining reports, dashboards, and performance metrics.
• Experience working with financial or fundraising revenue data and reconciliation processes.
• Strong attention to detail and commitment to data accuracy.
• Proficiency with Microsoft Excel, Word, PowerPoint, and other Microsoft Office applications.
• Excellent written and verbal communication skills and a strong customer service orientation.
• Ability to work independently and collaboratively within a complex organization.

Preferred Qualifications

• Background supporting planned giving, major gifts, or other relationship-based fundraising programs.
• Understanding of charitable gift planning concepts and planned giving donor pipelines.
• Demonstrated ability to communicate directly with donors and respond to donor inquiries.
• Track record of supporting fundraising teams and gift officers.
• Knowledge of multi-channel fundraising or donor marketing campaigns.
• Proven success managing campaign workflows, marketing data, project schedules, and vendor deliverables.
• Familiarity with fundraising revenue reconciliation and financial reporting practices.
• Expertise in maintaining dashboards, scorecards, pipeline reports, and fundraising performance metrics.
• Proficiency in CRM data quality management, bulk data uploads, segmentation files, and data validation.
• Experience navigating a federated or similarly complex organizational environment.
• Interest in building expertise in planned giving, donor engagement, fundraising operations, and nonprofit resource development.

What We Offer

Habitat for Humanity International offers the opportunity to do meaningful work alongside a mission-driven team committed to building strength, stability, and self-reliance through shelter. Team members receive a competitive total rewards package, professional development opportunities, and the chance to contribute to lasting global impact.

Hiring Range:

$63,900.00 USD

$95,100 USD

/

Annual

About Us:

Habitat for Humanity, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God’s love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitat seeks individuals who have a willingness to affirm these principles and values.

At Habitat for Humanity International, we are compelled by our Koinonia roots to put God’s love for all into action and pursue housing equity and opportunity by bringing all people together to build community and drive impact. We strive to build a culture rooted in learning, accountability and trust, attracting and retaining mission-driven talent reflective of the global communities we serve.

Equal Opportunity Employer Statement:

As an equal opportunity employer, we realize our success depends on courageously committing to being a workplace where all staff feel safe, welcome, visible, respected, supported and valued, and building a workforce that reflects a variety of lived experiences, backgrounds and perspectives, in which every person experiences dignity and respect.

Habitat for Humanity International is an E-Verify employer.

E-Verify information (English/Spanish)

Right to work (English/Spanish)