Senior Manager, Donor Support - Individual Giving

Habitat for Humanity International - HQ; United States; On-site; USD 64,000 - 95,000; Full time

Job summary

Habitat for Humanity International seeks a Senior Manager, Donor Support, Individual Giving to advance our Planned Giving program and cultivate lasting donor relationships.

You will partner with Planned Giving Officers, providing operational, engagement, reporting, and marketing support that helps deliver an exceptional donor experience. Cross-functional collaboration across fundraising, marketing, finance and operations is essential to success.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• 3-5 years of experience in fundraising, donor relations, donor services, fundraising operations, project management, nonprofit marketing, or a related field.
• Experience supporting fundraising programs, donor engagement activities, gift officers, or donor-facing operations.
• Experience working with fundraising CRMs such as Blackbaud CRM, Raiser's Edge, Salesforce, or similar systems.
• Strong analytical, organizational, and project management skills with the ability to manage multiple priorities and deadlines.
• Experience preparing and maintaining reports, dashboards, and performance metrics.
• Experience working with financial or fundraising revenue data and reconciliation processes.
• Strong attention to detail and commitment to data accuracy.
• Proficiency with Microsoft Excel, Word, PowerPoint, and other Microsoft Office applications.
• Excellent written and verbal communication skills and a strong customer service orientation.
• Ability to work independently and collaboratively within a complex organization.

Responsibilities

• Serve as primary operational partner to Planned Giving Officers, helping manage donor inquiries and ensuring timely, donor-centered responses.
• Support the Legacy Builders program through donor communications, recognition activities, participation tracking, and record maintenance.
• Coordinate planned giving marketing campaigns across print and digital channels, including lead generation, donor cultivation, and stewardship efforts.
• Maintain campaign calendars, project plans, audience files, vendor coordination, approvals, and campaign documentation.
• Track campaign performance and response data to support reporting, analysis, and future strategy.
• Reconcile fundraising revenue and gift activity between Finance reports and CRM systems, research discrepancies, and coordinate resolutions.
• Maintain recurring revenue reports and support forecasting processes.
• Populate and maintain dashboards, scorecards, KPI reports, and other fundraising performance tools.
• Monitor CRM data quality and work with gift officers to ensure accurate documentation of donor interactions, opportunities, and pipeline activity.
• Collaborate across teams to support fundraising operations, reporting, and strategic decision-making.

Skills

Fundraising operations

Donor relations

Data analysis

Reporting & dashboards

Communication

Project management

Team collaboration

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Blackbaud CRM

Raiser's Edge

Salesforce

Microsoft Excel

Job description

Opportunity Type

Regular

Summary: At Habitat for Humanity International, we believe everyone deserves a decent place to live.

As Senior Manager, Donor Support, Individual Giving, you will play a critical role in advancing our mission by supporting the Planned Giving program and helping build meaningful, lasting relationships with donors who are investing in Habitat’s future. This role serves as a key partner to Planned Giving Officers, providing operational, donor engagement, reporting, and marketing support that helps deliver an exceptional donor experience. You will work across fundraising, marketing, finance, and operations to ensure donor inquiries are addressed promptly, campaigns run effectively, and reporting and data systems support informed decision making.

Key Responsibilities

Why This Role Matters Planned gifts help create long-term, sustainable impact for families and communities around the world. In this role, you will help strengthen donor relationships, improve fundraising operations, maintain data integrity, and provide the reporting and insights needed to support strategic growth across the Planned Giving program.

What You'll Do

• Serve as a primary operational partner to Planned Giving Officers, helping manage donor inquiries and ensuring timely, donor-centered responses.
• Support the Legacy Builders program through donor communications, recognition activities, participation tracking, and record maintenance.
• Coordinate planned giving marketing campaigns across print and digital channels, including lead generation, donor cultivation, and stewardship efforts.
• Maintain campaign calendars, project plans, audience files, vendor coordination, approvals, and campaign documentation.
• Track campaign performance and response data to support reporting, analysis, and future strategy.
• Reconcile fundraising revenue and gift activity between Finance reports and CRM systems, research discrepancies, and coordinate resolutions.
• Maintain recurring revenue reports and support forecasting processes.
• Populate and maintain dashboards, scorecards, KPI reports, and other fundraising performance tools.
• Monitor CRM data quality and work with gift officers to ensure accurate documentation of donor interactions, opportunities, and pipeline activity.
• Collaborate across teams to support fundraising operations, reporting, and strategic decision-making.

What You'll Bring

• Bachelor's degree or equivalent combination of education and relevant experience.
• 3-5 years of experience in fundraising, donor relations, donor services, fundraising operations, project management, nonprofit marketing, or a related field.
• Experience supporting fundraising programs, donor engagement activities, gift officers, or donor-facing operations.
• Experience working with fundraising CRMs such as Blackbaud CRM, Raiser's Edge, Salesforce, or similar systems.
• Strong analytical, organizational, and project management skills with the ability to manage multiple priorities and deadlines.
• Experience preparing and maintaining reports, dashboards, and performance metrics.
• Experience working with financial or fundraising revenue data and reconciliation processes.
• Strong attention to detail and commitment to data accuracy.
• Proficiency with Microsoft Excel, Word, PowerPoint, and other Microsoft Office applications.
• Excellent written and verbal communication skills and a strong customer service orientation.
• Ability to work independently and collaboratively within a complex organization.

Preferred Qualifications

• Background supporting planned giving, major gifts, or other relationship-based fundraising programs.
• Understanding of charitable gift planning concepts and planned giving donor pipelines.
• Demonstrated ability to communicate directly with donors and respond to donor inquiries.
• Track record of supporting fundraising teams and gift officers.
• Knowledge of multi-channel fundraising or donor marketing campaigns.
• Proven success managing campaign workflows, marketing data, project schedules, and vendor deliverables.
• Familiarity with fundraising revenue reconciliation and financial reporting practices.
• Expertise in maintaining dashboards, scorecards, pipeline reports, and fundraising performance metrics.
• Proficiency in CRM data quality management, bulk data uploads, segmentation files, and data validation.
• Experience navigating a federated or similarly complex organizational environment.
• Interest in building expertise in planned giving, donor engagement, fundraising operations, and nonprofit resource development.

What We Offer

Habitat for Humanity International offers the opportunity to do meaningful work alongside a mission-driven team committed to building strength, stability, and self-reliance through shelter. Team members receive a competitive total rewards package, professional development opportunities, and the chance to contribute to lasting global impact.

Hiring Range: For work locations in the US, the hiring range for this position is: $63,900.00 USD - $95,100 USD / Annual

HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance.

About Us

Habitat for Humanity, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God’s love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitat seeks individuals who have a willingness to affirm these principles and values. At Habitat for Humanity International, we are compelled by our Koinonia roots to put God’s love for all into action and pursue housing equity and opportunity by bringing all people together to build community and drive impact. We strive to build a culture rooted in learning, accountability and trust, attracting and retaining mission-driven talent reflective of the global communities we serve.

Equal Opportunity Employer Statement

As an equal opportunity employer, we realize our success depends on courageously committing to being a workplace where all staff feel safe, welcome, visible, respected, supported and valued, and building a workforce that reflects a variety of lived experiences, backgrounds and perspectives, in which every person experiences dignity and respect. Habitat for Humanity International is an E-Verify employer. E-Verify information (English/Spanish) Right to work (English/Spanish) We also require that all staff take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities (especially children) and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable to upholding our policies around ethical behavior, including safeguarding and whistleblowing.