Donor Support Lead, Planned Giving Campaigns

Habitat for Humanity International - HQ; United States; On-site; USD 64,000 - 95,000; Full time

Job summary

Habitat for Humanity International seeks a Senior Manager, Donor Support, Individual Giving to advance our Planned Giving program and cultivate lasting donor relationships.

You will partner with Planned Giving Officers, providing operational, engagement, reporting, and marketing support that helps deliver an exceptional donor experience. Cross-functional collaboration across fundraising, marketing, finance and operations is essential to success.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• 3-5 years of experience in fundraising, donor relations, donor services, fundraising operations, project management, nonprofit marketing, or a related field.
• Experience supporting fundraising programs, donor engagement activities, gift officers, or donor-facing operations.
• Experience working with fundraising CRMs such as Blackbaud CRM, Raiser's Edge, Salesforce, or similar systems.
• Strong analytical, organizational, and project management skills with the ability to manage multiple priorities and deadlines.
• Experience preparing and maintaining reports, dashboards, and performance metrics.
• Experience working with financial or fundraising revenue data and reconciliation processes.
• Strong attention to detail and commitment to data accuracy.
• Proficiency with Microsoft Excel, Word, PowerPoint, and other Microsoft Office applications.
• Excellent written and verbal communication skills and a strong customer service orientation.
• Ability to work independently and collaboratively within a complex organization.

Responsibilities

• Serve as primary operational partner to Planned Giving Officers, helping manage donor inquiries and ensuring timely, donor-centered responses.
• Support the Legacy Builders program through donor communications, recognition activities, participation tracking, and record maintenance.
• Coordinate planned giving marketing campaigns across print and digital channels, including lead generation, donor cultivation, and stewardship efforts.
• Maintain campaign calendars, project plans, audience files, vendor coordination, approvals, and campaign documentation.
• Track campaign performance and response data to support reporting, analysis, and future strategy.
• Reconcile fundraising revenue and gift activity between Finance reports and CRM systems, research discrepancies, and coordinate resolutions.
• Maintain recurring revenue reports and support forecasting processes.
• Populate and maintain dashboards, scorecards, KPI reports, and other fundraising performance tools.
• Monitor CRM data quality and work with gift officers to ensure accurate documentation of donor interactions, opportunities, and pipeline activity.
• Collaborate across teams to support fundraising operations, reporting, and strategic decision-making.

Skills

Fundraising operations

Donor relations

Data analysis

Reporting & dashboards

Communication

Project management

Team collaboration

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Blackbaud CRM

Raiser's Edge

Salesforce

Microsoft Excel

Job description

Habitat for Humanity International seeks a Senior Manager, Donor Support, Individual Giving to advance our Planned Giving program and cultivate lasting donor relationships.

You will partner with Planned Giving Officers, providing operational, engagement, reporting, and marketing support that helps deliver an exceptional donor experience. Cross-functional collaboration across fundraising, marketing, finance and operations is essential to success.