Senior Document Services Lead & Training Mentor

Global Business Transformation Solutions, LLC (GBTS); Phoenix (AZ); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity in Phoenix seeks a Senior Document Services Specialist to streamline client administration and support business operations. You will create, revise, reformat, and convert documents using Microsoft Office, PDF tools, and transcription software.

The role requires attention to detail, strong proofreading, and the ability to train and mentor junior staff. Shift is Mon-Fri, 8 am–5 pm, pay rate is 27 USD/hr with potential annual bonus.

Qualifications

• Must have HS Diploma or GED.
• 3+ years in document outsourcing or legal industry preferred.
• Ability to learn responsibilities via training and self-guided learning.
• Strong initiative; ability to work independently with minimal supervision.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Experience with Adobe Acrobat or Kofax for PDF manipulation a plus.
• Excellent spelling, grammar, punctuation, and proofreading skills.
• Ability to organize and prioritize multiple assignments.
• Performs well under pressure to meet deadlines.
• Strong communication, interpersonal, teamwork and customer service skills.

Responsibilities

• Create, revise, reformat, and convert documents using Office apps, PDF tools, and transcription software.
• Prepare and edit complex documents, spreadsheets, and charts.
• Coordinate and provide administrative support for special projects.
• Handle time-sensitive and confidential materials with discretion.
• Perform diagnostic activities to troubleshoot document inconsistencies.
• Transcribe audio and digital dictation including deposits as required.
• Spell check, proofread and cross-check documents for accuracy.
• Maintain knowledge of document software updates for efficiency.
• Provide feedback on team performance when requested.
• Promote teamwork, confidence, and positive attitudes.

Skills

MS Office

Proofreading

Communication

Independent work

Time management

Education

HS Diploma or GED

Tools

Adobe Acrobat

Kofax

PDF tools

Job description

Opensity in Phoenix seeks a Senior Document Services Specialist to streamline client administration and support business operations. You will create, revise, reformat, and convert documents using Microsoft Office, PDF tools, and transcription software.

The role requires attention to detail, strong proofreading, and the ability to train and mentor junior staff. Shift is Mon-Fri, 8 am–5 pm, pay rate is 27 USD/hr with potential annual bonus.