Senior Document Services Specialist

Global Business Transformation Solutions, LLC (GBTS); Phoenix (AZ); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity in Phoenix seeks a Senior Document Services Specialist to streamline client administration and support business operations. You will create, revise, reformat, and convert documents using Microsoft Office, PDF tools, and transcription software.

The role requires attention to detail, strong proofreading, and the ability to train and mentor junior staff. Shift is Mon-Fri, 8 am–5 pm, pay rate is 27 USD/hr with potential annual bonus.

Qualifications

• Must have HS Diploma or GED.
• 3+ years in document outsourcing or legal industry preferred.
• Ability to learn responsibilities via training and self-guided learning.
• Strong initiative; ability to work independently with minimal supervision.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Experience with Adobe Acrobat or Kofax for PDF manipulation a plus.
• Excellent spelling, grammar, punctuation, and proofreading skills.
• Ability to organize and prioritize multiple assignments.
• Performs well under pressure to meet deadlines.
• Strong communication, interpersonal, teamwork and customer service skills.

Responsibilities

• Create, revise, reformat, and convert documents using Office apps, PDF tools, and transcription software.
• Prepare and edit complex documents, spreadsheets, and charts.
• Coordinate and provide administrative support for special projects.
• Handle time-sensitive and confidential materials with discretion.
• Perform diagnostic activities to troubleshoot document inconsistencies.
• Transcribe audio and digital dictation including deposits as required.
• Spell check, proofread and cross-check documents for accuracy.
• Maintain knowledge of document software updates for efficiency.
• Provide feedback on team performance when requested.
• Promote teamwork, confidence, and positive attitudes.

Skills

MS Office

Proofreading

Communication

Independent work

Time management

Education

HS Diploma or GED

Tools

Adobe Acrobat

Kofax

PDF tools

Job description

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

A Senior Document Services Specialist will be providing a valuable function helping our clients streamline their administration of business operations. Senior Document Services Specialists possess a desire to test new word processing software and the ability to provide training and mentorship to Document Specialists and clients. Shift is Mon - Fri, 8 am - 5 pm, Pay Rate: 27/hr

RESPONSIBILITIES

• Create, revise, reformat, and convert documents using various support software including Microsoft Office applications, PDF editing tools, and transcription software
• Prepare and edit complex documents, spreadsheets, charts
• Provide coordination and administrative support for special projects
• Efficient handling of time sensitive and confidential materials
• Perform document diagnostic activities related to troubleshooting documents inconsistencies
• Create and/or revise work product using direct keyboard entry, scanner or electronic conversion methods of input; transcribes audio and digital dictation including deposition transcripts as required
• Spell check, proofread and/or cross-check documents to ensure accuracy and completeness
• Maintain up-to-date knowledge of specialized applications and upgrades in order to achieve maximum efficiency and productivity with the Document Services applications
• Provide feedback and insight into each team member’s performances when requested
• Promote and encourage teamwork, confidence, and positive attitudes
• Provide directions, instructions, and guidance to the team
• Assist with reviewing re-works or poor job outputs from team members

REQUIREMENTS

• HS Diploma or GED
• 3+ years working in document outsourcing or legal industry preferred
• Ability to learn the responsibilities listed above through a combination of in-person training, remote training, and self-guided learning
• Strong initiative required; ability to work independently with minimal direct supervision
• Working knowledge of Microsoft applications (Outlook, Word, Excel, and PowerPoint)
• Experience working with Adobe Acrobat or Kofax for the manipulation of PDF files a plus
• Excellent skills in spelling, grammar, punctuation, sentence structure and proofreading
• Ability to organize and prioritize multiple assignments
• Ability to excel under pressure within established timeframe and provide quality work product
• Possess strong communication, interpersonal, teamwork and customer service skills

The Compensation range for this role is up to 27.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.

Respect

We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability

We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration

We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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