Senior Document Production Specialist

SmartRecruiters, Inc.; Wheeling (WV); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Job summary

Williams Lea by RRD is seeking a Senior Document Production Associate to provide word processing and document production services for clients. You will perform production work per policies, assess requests, and ensure quality throughout the lifecycle.

The role requires 3+ years in a legal/banking/large corporate environment, advanced MS Office skills, and strong attention to detail. On-site role with comprehensive benefits and team collaboration.

Qualifications

• High school diploma or equivalent required. Higher level education preferred or equivalent work experience.
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment.
• Document production, word processing experience preferred.
• Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills

Responsibilities

• Perform document production work according to established policies and procedures.
• Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle.
• Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction.
• Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions.
• Assist with coordination of document production services, preparation, intake, and workflow within team.
• Troubleshoot more complex software or hardware problems.
• Utilize appropriate logs and/or tracking software for all assigned work.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Communicate with peers, supervisor or client on job or deadline issues.
• Help foster a proactive environment of continuous service enhancement and relationship building with the client.
• Handle sensitive and/or confidential documents and information.
• Perform Quality Assurance on work of others.
• Train more junior staff members.
• Assist peer teams with proofreading, design or other document production and preparation, as needed.
• Complete other tasks and assignments as assigned by management.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

MS Office

Attention to detail

Communication skills

Time management

Customer service

Education

High school diploma or equivalent

Tools

MS Office Suite

Document editing software

Job description

Williams Lea by RRD is seeking a Senior Document Production Associate to provide word processing and document production services for clients. You will perform production work per policies, assess requests, and ensure quality throughout the lifecycle.

The role requires 3+ years in a legal/banking/large corporate environment, advanced MS Office skills, and strong attention to detail. On-site role with comprehensive benefits and team collaboration.