Senior Document Production Specialist

RRD; Columbus (OH); On-site; USD 50,833,000 - 70,094,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Life insurance

Tuition assistance

Employee discounts

Job summary

Williams Lea by RRD is seeking a Senior Document Production Associate to provide word processing and document production support for clients. The role involves reviewing requests, selecting workflows, editing and producing documents to client specifications, and ensuring timely delivery across all tasks.

Applicants should have a high school diploma (higher education preferred), 3+ years in legal/banking/corporate settings, strong MS Office skills, and meticulous attention to detail.

Qualifications

• High school diploma or equivalent; higher education preferred or equivalent work experience.
• Minimum 3 years’ experience in a legal, banking, or large corporate environment.
• Document production/word processing experience preferred.
• Advanced MS Office skills (Word, Excel, PowerPoint); strong keyboarding/typing.
• Knowledge of legal timekeeping or job tracking system preferred.
• Ability to work in a fast-paced, team environment, independently and collaboratively.
• Ability to prioritize work and meet deadlines in a timely manner.
• Strong attention to detail with emphasis on accuracy and quality.
• Ability to handle sensitive/confidential documents and information.
• Ability to make independent decisions aligned with business needs; troubleshoot complex tasks.

Responsibilities

• Perform document production work according to established policies and procedures.
• Assess job requests and identify the correct process to produce documents.
• Edit, proofread, convert, create, transcribe, or complete document production requests to client satisfaction.
• Demonstrate intermediate to advanced use of equipment, software and hardware for job functions.
• Coordinate document production services, intake, and workflow within the team.
• Troubleshoot more complex software or hardware problems.
• Utilize logs and tracking software for all assigned work.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Communicate with peers, supervisor or client on job or deadline issues.
• Foster proactive service enhancement and client relationship building.
• Handle sensitive/confidential documents and information.
• Perform Quality Assurance on others’ work.
• Train junior staff members.
• Assist peer teams with proofreading, design or other document production tasks.
• Interact with clients in person, over the phone or electronically; adhere to policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Attention to detail

Customer service

Verbal communication

Teamwork

Time management

Problem solving

Education

High school diploma

Higher education preferred

Tools

MS Office

Document editing software

Job description

Williams Lea by RRD is seeking a Senior Document Production Associate to provide word processing and document production support for clients. The role involves reviewing requests, selecting workflows, editing and producing documents to client specifications, and ensuring timely delivery across all tasks.

Applicants should have a high school diploma (higher education preferred), 3+ years in legal/banking/corporate settings, strong MS Office skills, and meticulous attention to detail.