Senior Document Production Specialist

RRD; Wheeling (WV); On-site; USD 2,345,000 - 3,232,000; Full time

Job summary

Williams Lea by RRD is a global business support services provider delivering document production, word processing, and related administrative services. The Senior Document Production Associate will process client document requests, perform editing, proofreading, and formatting, and ensure timely delivery while maintaining quality standards.

The role operates Monday–Friday, 10am–7pm, requiring strong MS Office skills, attention to detail, and the ability to work independently or in a team within

Qualifications

• High school diploma or equivalent required. Higher level education preferred or equivalent work experience
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
• Document production, word processing experience preferred
• Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Adept with other software programs for editing and/or creating documents
• Knowledge of a legal timekeeping or job tracking system is preferred
• Ability to work in a fast-paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to elevate a problem to a supervisory level
• Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
• Must be self-motivated with positive can-do attitude
• Proven customer service skills are required to create, maintain and enhance customer relationships
• Must be able to interact effectively with multi-functional and diverse backgrounds

Responsibilities

• Perform document production work according to established policies and procedures
• Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
• Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
• Assist with coordination of document production services, preparation, intake, and workflow within team
• Troubleshoot more complex software or hardware problems
• Utilize appropriate logs and/or tracking software for all assigned work
• Meet contracted deadlines for accepting, completing, and delivering all work
• Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Perform Quality Assurance on work of others
• Train more junior staff members
• Assist peer teams with proofreading, design or other document production and preparation, as needed
• Complete other tasks and assignments as assigned by management
• Interact with clients in person, over the phone or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Skills

MS Office proficiency

Typing speed

Attention to detail

Communication skills

Customer service

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

PowerPoint

Job description

Williams Lea by RRD is a global business support services provider delivering document production, word processing, and related administrative services. The Senior Document Production Associate will process client document requests, perform editing, proofreading, and formatting, and ensure timely delivery while maintaining quality standards.

The role operates Monday–Friday, 10am–7pm, requiring strong MS Office skills, attention to detail, and the ability to work independently or in a team within