Senior DME Referral Care Coordinator & Mentor (Remote)

Paradigm Corp; Tampa (FL); Remote; USD 65,000 - 85,000; Full time

Job summary

Paradigm Corp is seeking a Senior DME Referral Care Coordinator to coordinate the delivery of durable medical equipment for injured workers and patients with complex needs.

This fully remote role involves managing the DME referral process from intake and authorization through delivery and billing support, collaborating with vendors, providers, payors, and internal teams to resolve barriers and keep services on track.

Qualifications

• Minimum 3–5 years of experience in DME coordination or related healthcare operations.
• Strong knowledge of DME processes, authorizations, and vendor coordination.
• Proficiency with healthcare systems and Microsoft Office.
• Excellent organizational and multitasking skills.
• Customer service focus and effective communication.
• Experience with Workers’ Compensation or Care at Home.
• Experience mentoring or supporting junior staff.

Responsibilities

• Receive, review, and process Complex DME referrals from internal and external sources, ensuring accuracy prior to fulfillment.
• Coordinate with payors to obtain required authorizations prior to DME delivery.
• Work with DME vendors, providers, injured workers/patients, and referral sources to ensure timely delivery.
• Provide proactive status updates and delivery confirmations to all stakeholders.
• Manage complex, high risk, or escalated DME cases requiring advanced problem solving.
• Ensure accurate pricing and documentation for Billing to support invoicing.
• Maintain compliant documentation, including prescriptions, clinical notes, authorizations, and invoices.
• Assist with reconciliation of unmatched claims or billing discrepancies.

Skills

DME processes

Vendor coordination

Customer service

Attention to detail

Communication skills

Problem solving

Regulatory compliance

Education

High school diploma or equivalent

Associate degree or higher

Tools

Microsoft Office

Job description

Paradigm Corp is seeking a Senior DME Referral Care Coordinator to coordinate the delivery of durable medical equipment for injured workers and patients with complex needs.

This fully remote role involves managing the DME referral process from intake and authorization through delivery and billing support, collaborating with vendors, providers, payors, and internal teams to resolve barriers and keep services on track.