Remote DME Referral Specialist

Paradigm; Florida; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health and wellness

Financial incentives

Vacation

Volunteer time

Learning and development

Job summary

Paradigm is seeking a full-time, fully remote DME Referral Care Coordinator to support a high-volume referral team handling general DME (wheelchairs, walkers, canes, crutches, etc.). You’ll work with referral sources, injured workers, and DME providers to ensure timely authorization, ordering, status updates, and delivery confirmation.

Responsibilities include maintaining accuracy, excellent customer service, and compliance while managing multiple priorities in a production-driven environment.

Qualifications

• Education: Some college credit and/or related experience.
• Experience: At least 1 year in healthcare, DME, insurance, or physician practice.
• Strong communication skills, written and verbal; proficient with common software.

Responsibilities

• Manage DME referrals, confirm authorization and delivery timelines.
• Provide updates to referral sources, injured workers, and providers.
• Support pricing communication to Billing and expand DME provider network.
• Coordinate tasks with internal teams for smooth information flow.
• Maintain compliance with regulatory requirements and quality initiatives.

Skills

Communication skills

Verbal and written

MS Office proficiency

Medical terminology

Organizational skills

Attention to detail

Customer service

Education

Some college credit

Experience in healthcare/DME

Tools

Outlook

Excel

Word

Teams

Proprietary software

Job description

Paradigm is seeking a full-time, fully remote DME Referral Care Coordinator to support a high-volume referral team handling general DME (wheelchairs, walkers, canes, crutches, etc.). You’ll work with referral sources, injured workers, and DME providers to ensure timely authorization, ordering, status updates, and delivery confirmation.

Responsibilities include maintaining accuracy, excellent customer service, and compliance while managing multiple priorities in a production-driven environment.