Remote DME Referral Coordinator

Paradigm; Tampa (FL); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance options

401(k) matching

Paid time off

Volunteer day

LEAP learning program

Job summary

Paradigm is seeking a full-time, fully remote DME Referral Care Coordinator to support a high-volume referral team handling wheelchairs, walkers and related supplies. You will partner with referral sources, injured workers, and DME providers to secure timely authorization, ordering, status updates, and delivery confirmation, while maintaining accuracy and excellent customer service.

Typical hours are Monday–Friday, 12:00 p.m.–8:30 p.m.

Qualifications

• Some college credit and/or experience in a related discipline.
• At least one year of related experience (healthcare, DME, insurance, physician practice).
• Excellent communication, verbal and written; proficient reading, grammar, and mathematics.
• Strong computer skills (Outlook, Excel, Word, Teams, proprietary software for which training will be provided).
• Maintain Confidentiality of all data including PHI, employee and operations data.
• Compliance with regulatory requirements and QA initiatives.
• Complete requirements for required training, attendance and appearance.
• Cooperate and work well with co-workers with minimal supervision.

Responsibilities

• Receive DME referrals and communicate status and receipt of DME to referral sources.
• Obtain written authorization from payor prior to delivery of equipment.
• Provide updates to referral sources, provider, and injured worker and confirm delivery of DME.
• Coordinate work tasks with internal teams to ensure smooth information flow and timely responses.
• Follow up on inquiries within policy timeframes and with supervisors as needed.
• Maintain professional conduct and alignment with Paradigm's mission and QA initiatives.

Skills

Communication skills

MS Office proficiency

Medical terminology

Attention to detail

Customer service

Education

Some college credits or related experience

Tools

Outlook

Excel

Word

Teams

Job description

Paradigm is seeking a full-time, fully remote DME Referral Care Coordinator to support a high-volume referral team handling wheelchairs, walkers and related supplies. You will partner with referral sources, injured workers, and DME providers to secure timely authorization, ordering, status updates, and delivery confirmation, while maintaining accuracy and excellent customer service.

Typical hours are Monday–Friday, 12:00 p.m.–8:30 p.m.