Remote DME Referral Specialist

Paradigm; Nashville (TN); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance options (PPO/HDHP/HMO

401(k) matching

Employer-paid life and disability

Flexible spending/commuter accounts

Employer-matched HSA contributions

Vacation/PTO and personal holidays

Volunteer time off

LEAP learning program

Job summary

Paradigm is seeking a full-time, fully remote DME Referral Care Coordinator to support a fast-paced referral coordination team. The role involves working with referral sources, injured workers, and DME providers to ensure timely authorization, ordering, status updates, and delivery confirmation.

The position requires experience with general DME, excellent communication, and the ability to multi-task in a production-driven environment. Schedule is Monday–Friday, 12:00 p.m.–8:30 p.m. ET.

Qualifications

• One year of related experience (e.g., healthcare, DME, insurance, physician practice).
• Some college credits or equivalent experience in a related discipline.
• Excellent communication skills, verbal and written; proficient in reading, grammar, and mathematics.
• Strong computer skills and ability to manage multiple priorities in a production-driven environment.

Responsibilities

• Receive DME referrals, communicate status and receipt of DME to referral sources; obtain written authorization prior to delivery.
• Provide timely pricing to Billing; help expand DME provider network for best pricing.
• Coordinate work tasks with internal teams to ensure smooth flow of information and timely inquiries response.
• Support Paradigm's mission with excellent customer service and compliance with regulatory requirements.
• Take weekend calls as needed and maintain reliable attendance.
• Ensure accuracy in DME delivery and customer updates within policy timeframes.

Skills

Communication skills

Verbal and written

Microsoft Office

Organizational skills

Multitasking

Medical terminology

Education

Some college credits or related experience

Tools

Outlook

Excel

Word

Teams

Proprietary software

Job description

Paradigm is seeking a full-time, fully remote DME Referral Care Coordinator to support a fast-paced referral coordination team. The role involves working with referral sources, injured workers, and DME providers to ensure timely authorization, ordering, status updates, and delivery confirmation.

The position requires experience with general DME, excellent communication, and the ability to multi-task in a production-driven environment. Schedule is Monday–Friday, 12:00 p.m.–8:30 p.m. ET.