Remote DME Care Coordinator (Referral & Delivery)

Paradigm; Tennessee; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Life and disability insurance

Flexible spending account

Paid time off

Volunteer time off

LEAP learning program

Job summary

Paradigm is seeking a full-time, fully remote DME Referral Care Coordinator to support a fast-paced, high-volume referral coordination team focused on general durable medical equipment.

In this role, you’ll partner closely with referral sources, injured workers/patients, and DME providers to ensure timely authorization, ordering, status updates, and delivery confirmation—while maintaining accuracy, excellent customer service, and compliance.

Qualifications

• 1+ year of related experience (healthcare, DME, insurance, physician practice).
• Excellent communication skills, verbal and written; strong reading and math abilities.
• Proficient computer skills (Outlook, Excel, Word, Teams); capable of handling multiple tasks in a production environment.

Responsibilities

• Receive DME referrals and communicate status to referral sources with timely updates.
• Provide price information to Billing for accurate DME billing and help expand provider network.
• Coordinate tasks with internal teams to ensure smooth information flow and timely inquiries handling.
• Promote Paradigm’s mission and maintain professional, compliant communication with customers and providers.
• May include weekend call duties with appropriate compensation.
• Maintain reliable attendance during scheduled hours.

Skills

Communication

Reading/Writing

Mathematics

Outlook

Excel

Word

Teams

Medical terminology

Multi-tasking

Education

Some college credit

Tools

Office suite

Billing software

Job description

Paradigm is seeking a full-time, fully remote DME Referral Care Coordinator to support a fast-paced, high-volume referral coordination team focused on general durable medical equipment.

In this role, you’ll partner closely with referral sources, injured workers/patients, and DME providers to ensure timely authorization, ordering, status updates, and delivery confirmation—while maintaining accuracy, excellent customer service, and compliance.