Remote DME Referral Coordinator — Care & Compliance

Paradigm; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Life and disability insurance

FSAs & commuter accounts

HSA contributions

Paid time off

Personal holidays

Volunteer time off

LEAP program

Job summary

Paradigm is seeking a full-time, fully remote DME Referral Care Coordinator to support a fast-paced referral coordination team focused on general durable medical equipment. You will partner with referral sources, injured workers, and DME providers to ensure timely authorization, ordering, status updates, and delivery confirmation with accuracy and compliance.

Candidates should have hands-on familiarity with general DME and be able to manage multiple priorities in a production-driven environment.

Qualifications

• Education/Training: Some college credit and/or experience in a related discipline.
• Experience: At least one (1) year of related experience (e.g., healthcare, DME, insurance, physician practice).
• Skills: Excellent communication skills, verbal and written; Proficient in reading, grammar, and mathematics. Strong computer skills (e.g., Outlook, Excel, Word, Teams, proprietary software for which training will be provided); Accuracy and efficiency required. Excellent organizational, prioritization and multi-tasking skills. Knowledgeable of medical terminology.
• Maintain Confidentiality of all data, including ensuring protection injured workers’ rights, PHI, employee, and operations data.
• Compliance with all regulatory requirements, current laws and policies which protect workers from harassment and all illegal and discriminatory behavior. Comply with applicable Quality Assurance initiatives.

Responsibilities

• Receive DME referrals, communicate status and receipt of DME to referral sources. Ensure written authorization from payor source prior to delivery of equipment. Provide updates to referral sources, provider, and injured worker as well as confirmation of DME delivery.
• Work closely with referral sources, injured workers and DME providers to ensure appropriate DME is delivered in a specified timeframe.
• Follow up with injured workers and referral sources in a timely manner to ensure customer satisfaction.
• Provide accurate, timely pricing to the Billing Department to ensure DME billing is accurate.
• Expand current list of DME providers, mindful to secure best possible pricing for equipment.
• Coordinate specific work tasks with internal teams as needed to ensure smooth and efficient flow of information.

Skills

Communication skills

Microsoft Office

PHI confidentiality

Healthcare knowledge

Education

Some college credit

Tools

Outlook

Excel

Word

Teams

Job description

Paradigm is seeking a full-time, fully remote DME Referral Care Coordinator to support a fast-paced referral coordination team focused on general durable medical equipment. You will partner with referral sources, injured workers, and DME providers to ensure timely authorization, ordering, status updates, and delivery confirmation with accuracy and compliance.

Candidates should have hands-on familiarity with general DME and be able to manage multiple priorities in a production-driven environment.