Senior Dispatcher: Multi-Site Service Orchestrator

CoolSys; Anaheim (CA); On-site; USD 34,440 - 52,348; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision and Prescription coverage

Paid vacation and holidays

401(K)

Tuition reimbursement

Employee discounts

Pet Insurance

Legal Plan and ID Theft Protection

Job summary

A leading refrigeration and HVAC company based in Anaheim is seeking a Dispatcher 2 to coordinate service delivery and support the dispatch team. The role involves prioritizing service requests, collaborating with technicians, and ensuring compliance with service level agreements. Candidates should have 3–5 years of experience in dispatch operations, excellent communication skills, and a focus on customer satisfaction. This position offers competitive pay and benefits, including medical coverage and 401(K).

Qualifications

• 3–5 years of experience in dispatch operations, customer service, or a related field.
• Proven ability to manage multiple tasks in a fast‑paced environment.
• Excellent communication skills and ability to maintain professional relationships.

Responsibilities

• Oversee daily coordination and distribution of work to Technicians.
• Evaluate and prioritize service requests based on urgency and impact.
• Collaborate with Service Managers to resolve escalations.

Skills

Dispatch operations

Customer service

Technical expertise

Problem-solving

Organization skills

Education

High school diploma

Associate’s degree or technical certification

Tools

Microsoft Office Suite

Job description

A leading refrigeration and HVAC company based in Anaheim is seeking a Dispatcher 2 to coordinate service delivery and support the dispatch team. The role involves prioritizing service requests, collaborating with technicians, and ensuring compliance with service level agreements. Candidates should have 3–5 years of experience in dispatch operations, excellent communication skills, and a focus on customer satisfaction. This position offers competitive pay and benefits, including medical coverage and 401(K).