Field Service Dispatcher — Keep Techs on Track

CoolSys; Santa Clarita (CA); On-site; USD 33,062 - 52,348; Full time

Benefits offered by this job

Medical, Dental, Vision and Prescription coverage

Paid vacation and holidays

401(K)

Tuition reimbursement

Pet insurance

Employee discounts

Job summary

CoolSys - Refrigeration and HVAC Systems is seeking a Dispatcher in Santa Clarita, California. The role involves managing technician assignments, responding to customer inquiries, and ensuring effective communication regarding service operations.

Preferred candidates will have at least 2 years of dispatching experience and a high school diploma. Strong computer skills, particularly in Excel and Outlook, along with excellent communication capabilities, are essential. The company offers competitive pay, benefits, and a supportive work environment.

Qualifications

• At least 2 years of dispatching experience.
• HVAC/R experience preferred, but not required.
• Strong sense of urgency and friendly demeanor.

Responsibilities

• Assign and dispatch technicians.
• Respond to inquiries and maintain communication with customers.
• Review and verify nightly 'on call' crew.

Skills

Strong computer skills (Excel/Outlook)

Ability to handle multiple tasks concurrently

Excellent verbal and written communication skills

Highly organized and attention to detail

Education

High school diploma/GED

Tools

Excel

Outlook

Job description

CoolSys - Refrigeration and HVAC Systems is seeking a Dispatcher in Santa Clarita, California. The role involves managing technician assignments, responding to customer inquiries, and ensuring effective communication regarding service operations.

Preferred candidates will have at least 2 years of dispatching experience and a high school diploma. Strong computer skills, particularly in Excel and Outlook, along with excellent communication capabilities, are essential. The company offers competitive pay, benefits, and a supportive work environment.