Dispatcher II: Drive Efficient Field Service Ops

CoolSys - Refrigeration and HVAC Systems; Anaheim (CA); On-site; USD 34,440 - 52,348; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision coverage

Tuition reimbursement

401(k)

Job summary

A leading HVAC solutions provider located in Southern California is seeking a Dispatcher to oversee the coordination of service requests for technicians. This full-time position requires a high school diploma, with preference for those with associate degrees or technical certifications. The ideal candidate will have 3-5 years of experience in dispatch operations, excellent communication skills, and the ability to handle multiple tasks in a fast-paced environment. Benefits include competitive pay, medical coverage, and 401(k).

Qualifications

• 3-5 years of experience in dispatch operations or customer service.
• Proven ability to prioritize and manage multiple tasks.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee daily coordination and distribution of work to Technicians.
• Evaluate and prioritize service requests.
• Collaborate with Service Managers and dispatch team.

Skills

Technical expertise (refrigeration)

Strong organizational skills

Excellent communication skills

Problem-solving skills

Team collaboration

Flexibility to adapt to changing priorities

Education

High school diploma or equivalent

Associate’s degree or technical certification

Tools

Microsoft Excel

Microsoft Word

Email

Job description

A leading HVAC solutions provider located in Southern California is seeking a Dispatcher to oversee the coordination of service requests for technicians. This full-time position requires a high school diploma, with preference for those with associate degrees or technical certifications. The ideal candidate will have 3-5 years of experience in dispatch operations, excellent communication skills, and the ability to handle multiple tasks in a fast-paced environment. Benefits include competitive pay, medical coverage, and 401(k).