Senior Dispatcher – Lead Scheduling for Field Techs

B. Carlson Heating, Air Conditioning & Plumbing; Albuquerque (NM); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Pet Insurance

Employee Discounts

401(k) with 4% Company Match

Paid Time Off

Paid Holidays

Paid Parental Leave

Weekly Pay

Opportunities for growth and careerAdv

Job summary

B. Carlson Heating, Air Conditioning & Plumbing is seeking an experienced Dispatcher in Albuquerque. The role focuses on managing technician schedules, prioritizing calls, and ensuring timely service delivery in a fast-paced home services operation.

We value proven dispatch experience, strong customer service, and the ability to adapt to changing priorities. This is not an entry-level position; join a team with a long-standing commitment to customers and a collaborative culture.

Qualifications

• Minimum 1-2 years of professional dispatch experience.
• Experience dispatching field technicians.
• HVAC, Plumbing, Electrical, or other home service industry experience strongly preferred.
• Experience managing multiple technicians and a high volume of service calls.
• Experience making real-time scheduling and routing decisions.
• Strong understanding of technician productivity, call prioritization, and schedule management.
• Ability to multitask and make decisions quickly in a fast-moving environment.
• Strong customer service and communication skills.
• High school diploma or GED required.
• Proficiency with Microsoft Office or Google Workspace.
• Ability to stay organized, calm, and solution-focused under pressure.

Responsibilities

• Manage and coordinate daily technician schedules in a fast-paced service environment.
• Dispatch technicians based on customer needs, technician skill sets, location, and call priority.
• Monitor schedules throughout the day and make adjustments as priorities change.
• Dispatch and debrief technicians to keep jobs moving efficiently.
• Communicate with customers regarding appointments, scheduling changes, and service needs.
• Work closely with technicians, customer service representatives, and leadership.
• Help maximize technician productivity and available service capacity.
• Identify scheduling challenges before they become problems and maintain accurate information in the dispatch system.
• Support daily and monthly operational goals while delivering an excellent customer experience.

Skills

Dispatch experience

Customer service

Multitasking

Communication

Organization

Pressure management

Education

High school diploma or GED

Tools

ServiceTitan

Job description

B. Carlson Heating, Air Conditioning & Plumbing is seeking an experienced Dispatcher in Albuquerque. The role focuses on managing technician schedules, prioritizing calls, and ensuring timely service delivery in a fast-paced home services operation.

We value proven dispatch experience, strong customer service, and the ability to adapt to changing priorities. This is not an entry-level position; join a team with a long-standing commitment to customers and a collaborative culture.