HVAC Dispatch Lead: Scheduling & Customer Care

Grande Aire - Company Set; Bonita Heights Mobile Home Park (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Grande Aire Services is seeking a highly organized Dispatcher to be the main liaison between customers and field technicians, ensuring excellent service while coordinating daily operations.

Responsibilities include handling calls and requests, scheduling crews, prioritizing urgent issues, and maintaining accurate records in ServiceTitan. Office-based, Monday–Friday 7:30 AM–5:00 PM with rotating Saturdays and possible overtime. Grande Aire Services values teamwork and customer focus.

Qualifications

• Previous dispatching, scheduling, or customer service experience preferred.
• Experience using ServiceTitan or similar dispatching software preferred.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.

Responsibilities

• Answer and manage incoming customer phone calls, emails, and online service requests in a professional and courteous manner.
• Schedule, dispatch, and coordinate field technicians for service calls, maintenance, and repairs.
• Prioritize emergency and high-priority service requests to ensure timely response.
• Communicate job details, schedule updates, and route changes to technicians and management in real time.
• Monitor technician schedules, job progress, and completion times throughout the day.
• Maintain accurate customer records, appointments, and job information in ServiceTitan.
• Provide customers with appointment confirmations, arrival updates, and post-service follow-up as needed.
• Coordinate parts orders and ensure technicians have the necessary equipment and materials to complete assigned work.
• Resolve scheduling conflicts and customer concerns with professionalism and urgency.
• Assist with work orders, invoices, and other administrative documentation.
• Collaborate with team members to improve scheduling efficiency and deliver an outstanding customer experience.

Skills

Customer service

Multitasking

Time management

Communication

Attention to detail

Tools

ServiceTitan

Microsoft Office

Job description

Grande Aire Services is seeking a highly organized Dispatcher to be the main liaison between customers and field technicians, ensuring excellent service while coordinating daily operations.

Responsibilities include handling calls and requests, scheduling crews, prioritizing urgent issues, and maintaining accurate records in ServiceTitan. Office-based, Monday–Friday 7:30 AM–5:00 PM with rotating Saturdays and possible overtime. Grande Aire Services values teamwork and customer focus.